Help With Charges
FastSpring sells software products from thousands of software companies. If you do not recognize a charge and would like us to get you a receipt, or suspect that the charge is fraudulent, we can quickly investigate and help you resolve the issue. Please use the form below to search for the transaction. If we can find a record of the transaction, we will email the receipt to the address that was used for the purchase.
FastSpring is a trusted reseller of software products and services. We handle all aspects of purchasing and delivery, including licensing and activation. We also take care of all aspects of buyer satisfaction and payment-based customer support.
Please fill out the form if you:
- Don’t recognize a charge on your card
- Suspect a fraudulent charge on your card
- Need a receipt or invoice for a charge
Please note all fields are required. If you don’t have exact information (e.g. for date of charge), enter an approximation.
