Subscription management solutions are plentiful these days, but many leave a lot to be desired. FastSpring’s solution for subscription management includes free setup, powerful subscription notifications that can be customized, localization in 20+ languages, multiple payment methods including all major credit cards and Paypal, a wide variety of recurring subscription cycles, reporting, free or paid first periods, and more.
You don’t have to painstakingly build subscription management functionality on your end, as the FastSpring platform provides an all-in-one outsourced solution for subscription management, with award-winning customer service.
Generate subscription-based income and enhanced customer relationships by stepping up from one-time sales or a simple shopping cart to a full-service subscription management solution using recurring billing. Having subscription customers means you can create long-term customer relationships, inclucing upgrade paths to various plan levels you set up.
FastSpring’s e-commerce & subscription management platform allows you to manage plan changes, handle prorating, set up free or paid trial periods, send automatic notifications when cards expire and more – all within a powerful yet extremely intuitive interface.
There is a lot more involved in subscription management than one would think, and that is why an outsourced solution is highly recommended. FastSpring allows you to continue to focus on your core business, without worrying about merchant accounts, PCI compliance, transactional email, reporting, user roles – the list could go on. These are all included in our subscription management solution at no additional charge.
We can set up an order page that matches your site (again, no charge), so the purchase flow for your customers is seamless. Your customers receive immediate confirmation of their order and a unique url where they can keep their payment information updated or cancel, if need be.
FastSping offers all the payment methods you need, through our existing relationships with Visa®, Mastercard®, American Express®, Discover®, JCB® and Paypal®. We have already translated order pages into 20+ languages and support 15+ currencies. With FastSpring, you can sell globally, expanding your customer base beyond your own country with ease.
Managing a subscription product through FastSpring’s powerful, intuitive e-commerce platform, is done through a elegantly designed, user-friendly UI, as many of our clients have told us. You set up a subscription product, select its billing period, indicate the total number of times a recurring charge will occur, and save the setup. Fulfillment steps are easy to configure as well. We support initial fees that can be charged on activation in addition to the recurring cycle, as well as first subscription periods with different length and/or price.
Follow-up steps for subscription management notifications are easy to set up too. Credit cards may expire, get lost, or canceled. Therefore, over time recurring payments can fail. FastSpring manages the process of following up with the customer after their payment fails using up to four customizable steps, giving your customers the chance to update their payment information. We also offer pro-active reminders for renewals of subscriptions that are billed using longer periods, such as a year. For further information on notifications, see our comprehensive article on dunning management.
There are a few setup requirements on your site that serve to integrate your service and FastSpring’s platform. Our award-winning customer service team will walk you through these with ease, making sure everything is synced – for example, you will be able to block access if a member of your site – whether it offers SaaS (software-as-a-service) or other content such as tutorial videos, ebooks, downloads or other digital materials – is not current with his/her payments.
FastSpring’s platform can also give you insight into reporting on active and inactive subscribers, including data exports. We also support & integrate seamlessly with aMember, the leading 3rd party membership management software. Other integrations include Google Analytics, Google Adwords, and a variety of DRM solutions.
If you are a developer, you can dive right into our Subscription API, which is fully documented at our Github site. The API includes Get Subscription, Update Subscription, Cancel Subscription and Renew Subscription.
We act as your re-seller and pay you twice a month via direct deposit, international wire, Paypal or check, on time, for the lifetime of your account (you are not locked in to any long-term committment and we don’t require exclusivity). You’ll find our customer support to be highly responsive and equally knowledgeable. You can contact them anytime, no matter how small the issue. There are no limits to what you can achieve using FastSpring as your subscription management e-commerce provider.