With Split Partner Accounts, FastSpring can send your partner a percentage of your sales or revenue. Your partner will receive the percentage of profits that you request for them.

Add a Partner to your Account

If you are interested in adding a partner to your Store, follow the steps below:

  1. Navigate to the FastSpring Payee Signup Form. In the URL, replace XXXXCOMPANYIDXXXX with your company ID.
  2. Send this form to your partner to fill out.
  3. Contact our support team with the following information:

After Support configures the partner account, FastSpring will automatically deduct the requested shares from your payout.

If a customer returns their product, FastSpring transfers your partner’s share to your account. Then, we issue the refund from your account, however we retain the order fees.

Types of Shares

When you request to add a partner, specify whether the partner will receive a percentage of the sale price or overall revenue. 

Limiting Products and Stores

When you request to add a partner to your store, indicate the limitations of the partner. For example, you may only want to share profits from specific products, or a specific store. Profits which you can limit include:

There are several reasons why a payment from FastSpring to you may be rejected or delayed. The date listed in Account Transactions indicates when FastSpring will attempt to pay you. However, due to weekends and holidays, disbursements may sometimes arrive a few days early or a few days late. If your scheduled payment has not arrived within 5 days of the expected date, there may be an issue with the payment instructions you have provided in Dashboard. Listed below are some common reasons for delayed or rejected payments.

Incorrect Banking Numbers

The most common reason for a rejected payment is that bank information in the Dashboard is incorrect. If the information in any of the following fields is incorrect, disbursements may fail:

If one digit is incorrect, it can cause a delay in receiving the payment because the banks must determine where the money needs to go. In other cases, your bank may reject the transfer and return the funds to the original sender (FastSpring).

Check Your Bank Details

If the bank details in your HyperWallet account are inaccurate, FastSpring will be unable to send you a payout. In order to avoid delays, we recommend verifying your bank information regularly.

  1. In the FastSpring App, click Account Balance > FastSpring Payouts Portal. This directs you to the FastSpring / HyperWallet portal.
  2. In the Transfer tab, verify that your account information is correct. If this is inaccurate, your payout will be delayed.
  3. Save your changes.

Bank Account Number

If you have entered an incorrect Bank Account Number/IBAN, you can do one of the following:

Incorrect Beneficiary

Some payments fail because the beneficiary on the account is incorrect. This issue is especially common for banks located outside of the United States. International banking rules have severely tightened recently, and the beneficiary name on bank accounts must be precisely correct. As with the possibility of an incorrect number in your bank account information, please also check the name of the beneficiary (the Account Holder Name) in Dashboard to make sure it matches your bank account.

Intermediary Bank Changes

Sometimes payments are delayed or rejected because the selected intermediary or correspondent bank (if one is required) has changed without notice. This issue is most common for international banking systems. If you are in a country that requires an intermediary or correspondent bank, please confirm that the intermediary bank information shown in Dashboard is still correct.

If you migrate to FastSpring Payouts from the previous method, you will need to re-enter your account information.

PayPal transfers: Your PayPal email must match your FastSpring Payouts email. To change your FastSpring Payouts email, log in to FastSpring Payouts and navigate to Settings > Preferences > Notifications.
Wire transfers: If you set up a wire transfer, we recommend you send the Hyperwallet FastSpring Relationship Letter to your bank and tell them you are expecting recurring wire transfers from this sender.

Configure your Transfer Method

  1. Under Add New Transfer Method, select your country and currency.
  2. Select a transfer method and click Continue.
  3. Enter your account details as requested, and click Continue.
  4. Carefully verify that your information is correct and click Confirm.

There are two options available initiate transfers:

Manual Transfer

  1. Go to your FastSpring Payouts Portal. If needed, complete steps above to configure one or more transfer methods.
  2. From the FastSpring Payouts home page, ensure your preferred transfer method is selected.
  3. Enter an Amount less than or equal to the Available Funds in your FastSpring Payouts account and click Continue.
  4. You will see a preview of any applicable fees before completing the transfer.

Auto Transfer

  1. Follow instructions to set up at least one transfer method in FastSpring Payouts.
  2. In the FastSpring Payouts portal, select Transfer to view your Transfer Center.
  3. For your desired payment method, select Action > Create Auto Transfer.
  4. Configure the transfer period. We recommend you select Every day.
  5. Ensure the transfer percentage adds up to 100 and click Save.
  6. Optionally, select More Options to configure additional currency settings.
  7. Click Confirm.
IMPORTANT: Only one email is enabled to access your FastSpring Payouts account. The default Admin is the original email used to create your FastSpring account.

See the FastSpring Payouts Support Center for questions about your FastSpring Payouts account, withdrawing funds, tracking your payment and transfers, and for links to phone, email, or chat support.

This payout method applies to you if you see an Activate FastSpring Payouts Account or FastSpring Payouts Portal button under Store Menu > Account Summary.

Account Setup

Activate your FastSpring Payouts Account

The FastSpring Payouts portal requires a one-time account activation that is separate from your FastSpring App account. When you receive a notification to activate FastSpring Payouts, make sure to complete activation so you can confirm your preferred transfer methods as expected.

Begin activation via the FastSpring App any time or you will receive an email notification to activate after the first time your FastSpring Payouts account is funded.

  1. Add “hyperwallet.com” and “mail.hyperwallet.com” domains to the whitelist in your email provider.
  2. Click the Activate button in the FastSpring App or in your activation email from FastSpring
  3. On the FastSpring Payouts account registration page, enter your Seller ID and click Continue.
  4. Select your Account Type: Individual or Business. We recommend you select the account type based on the bank account you plan on transferring your funds into.
  5. Enter your Account Profile details as requested, ensuring the information is accurate and matches your government ID. Click Continue.
  6. Try using the phone number you used when you created your FastSpring account.
  7. Enter your desired Password and Security Questions, select the checkboxes for the Legal Agreements, and click Continue.
  8. If prompted, select your appropriate Taxpayer Identification and click OK.
  9. On the eCommunications Disclosure page, select the checkbox and click OK.
  10. If prompted, complete the Taxpayer Identification details as requested, select the check boxes for Electronic System Submission, enter your name, and click Confirm.

After your account has been successfully activated, you will be redirected to the homepage of the FastSpring Payouts portal where you have the option to transfer funds.

Our Commitment to You

At FastSpring, we know that the more time you spend waiting for payouts, shopping foreign currency exchange (FX) rates, and transferring money from place to place, the less time you spend growing your business. We are committed to help our Sellers get paid as quickly, efficiently, and cost-effectively as possible. That means providing you with competitive FX rates and flexible payout options.

We recognize that FX can be difficult to understand, which is often intentional to help FX conversion providers make more money and prevent you from shopping around. FastSpring Payouts includes full FX transparency and clearly displays conversion rates and fees before you make a transfer. The FastSpring Payouts partnership with HyperWallet and PayPal leverages their access to wholesale FX markets (different from PayPal consumer FX rates ). We are able to pass on the savings to you.

FastSpring Payouts Benefits

How FX Works

Through the FastSpring Payouts platform, sellers can convert funds to up to 55 different currencies without moving money between multiple intermediaries.This saves you time and money because we have secured aggressive FX rates through the PayPal wholesale currency trading desk.

Sellers previously paid out through Payoneer:
Payoneer is not a supported transfer method on FastSpring Payouts. However, you will find that almost all Payoneer functionality is available from FastSpring Payouts, along with some additional features. If you have specific concerns, please contact our Support Team for guidance.

Funding and Transfers

Restrictions

At this time, the FastSpring Payouts Portal is unable to support payouts to sellers in the following countries:

Table of Contents

Through your Payouts Portal, FastSpring typically makes payouts on a monthly or biweekly basis, depending on the configuration in your Account.

In order to receive your payout, there must be a balance of your preset minimum in your account by the payout date. If you do not have sufficient funds on that date, they will carry over to the following payout date.

FastSpring will fund your FastSpring Payouts account according to your current Payment Frequency and you will manage disbursement from the FastSprings Payouts portal. Sellers who split revenue with other partners will experience no interruption in service and partners will receive funds through their dedicated FastSpring Payouts account.

Activate to Avoid Payout Delays

The FastSpring Payouts Portal requires a one-time account activation that is separate from your FastSpring App account. When you receive a notification to activate FastSpring Payouts, make sure to complete the activation so that we can fund your account as scheduled.

Set up your Payout Frequency

  1. In the FastSpring App, navigate to your Account Summary.
  2. On the left side of the Account page, the Payment Frequency field indicates how often FastSpring makes payouts for the Store.

Most FastSpring Sellers have a payment frequency of Two per Month. With this setting, you are paid every two weeks, with a delay of approximately two weeks from the end of a payment period until the payout is issued.

When payment frequency is Monthly, payouts are generally issued on or around the 14th or 15th of each month for sales from the previous calendar month.

Payout dates

When your usual payout date falls on a weekend or a U.S. holiday, the payment will occur on the following business day.

Minimum Payment Setting

If your account balance is less than the Minimum Payment amount shown on the Account page, no payment is issued. In that case, your balance carries forward to the next payment period. For example, if your payment frequency is Two per Month, your balance will carry forward to your payment in two weeks. FastSpring Support can change the minimum payment amount at your request.
See also: Payment Details

Payout Currency

Your FastSpring Payouts account can be funded in:

Change your Payout Currency

For funding in currencies other than USD, FastSpring charges a 2.5% currency conversion fee.
  1. In the FastSpring App, navigate to Store Menu > Account Summary.
  2. Under Payout Details, click the Edit link next to your current currency selection.
  3. On the Payment Methods page, click Edit in the FastSpring Payouts row.
  4. Under FastSpring Payouts Setup, select your preferred currency from the FastSpring Payouts Currency drop-down menu.

How to Calculate the Payout

The amount that you receive in the Payouts Portal depends on the payout frequency that you set up for your store. This amount reflects the profit you have earned after all applicable fees are applied to your balance. It is displayed as negative because it will be transferred out of the App, into your Payouts Portal.

If your scheduled payout date falls on a US bank holiday or a weekend, you will receive the payout the following business day.

In the Account Transactions page, you will see:

Monthly Payouts

If you have configured monthly payouts, you will receive the payout on the 15th of each month. Each payout reflects the profit earned from the previous month. For example, the July 15th payout reflects all of the June transactions.  

  1. In the FastSpring App, navigate to Account. Click on your balance to view all of your Account Transactions. 
  2. Add all Orders & Returns and Adjustments for the applicable month. Note that Adjustments appear as negative amounts.
  3. The sum of the Orders & Returns and Adjustments is the amount of the Payment, which will be transferred to your FastSpring Payouts portal on the 15th of the next month. 

In the example below, the June payout will be disbursed on July 15, 2021 for a total payout of $2,500,000 USD based on the combined orders, returns and adjustments that occurred in June. 

 

Two Payouts Per Month

Most sellers configure two payouts per month. With this setting, you are paid every two weeks, with a delay of approximately two weeks from the end of a payment period until the payout is issued.

To calculate your next payout:

  1. In the FastSpring App, navigate to Account. Click on your balance to view all of your Account Transactions.
  2. Add all Orders & Returns and Adjustments in the pay period 2 weeks prior to the payout date. For example, if you would like to know how much you will receive on June 30, calculate the sum of the transactions from June 1 through June 14. 
  3. The sum of the Orders & Returns and Adjustments is the amount of the Payment, which will be transferred to your FastSpring Payouts portal 2 weeks after the period ends. 

In the example below, the payment on June 30th for $30,000 USD is the sum of all three transactions that occurred between June 1 and June 15.


 

Payout Refunds

Split Accounts

In a situation where you have a split account, your partner takes a certain percentage of the sales or a certain percentage of the revenue that remains after the FastSpring fee.

Example 1: Fixed Percent of Sale Price

The customer paid $100 for your product and your partner gets a 70% split. $100 goes into your account, and then part of it comes out for the FastSpring fee. In this example, the FastSpring fee is $5.00 (your actual fees may vary). $5.00 would come out of the $100 order, leaving your account with $95.00. Then your partner's 70% split would be deducted next and paid into their account; that is, ($100 x 0.70), or $70. This would leave ($95 – $70), or $25, credited to your account.

If there is a full refund, the $70 is removed from your partner's account and put back into your account. FastSpring returns the $100 from your account to the customer and retains the order fee.

Example 2: Fixed Percent of the Revenue

The customer paid $100 for your product and your partner gets a 70% split. $100 goes into your account, and then part of it comes out for the FastSpring fee. In this example, the FastSpring fee is $5.00 (your actual fees may vary). $5.00 would come out of the $100 order, leaving $95.00. Then your partner's 70% split would be deducted next and paid into their account; that is, ($95 x 0.70), or $66.50. This would leave ($95 – $66.50), or $28.50, credited to your account.

If there is a full refund, the $66.50 is removed from your partner's account and put back into your account. FastSpring returns the $100 from your account to the customer and retains the order fee.

Bank Transfers

Bank transfers are typically not refundable, but there are alternate ways FastSpring can refund the order.

  1. If the customer has a PayPal account, we can create a manual refund through PayPal. This is the easiest option.
  2. If the customer does not have a PayPal account: