In May 2018, the EU General Data Protection Regulation (GDPR) went into effect to establish a new framework for managing and protecting EU residents’ personal data. This applies to all companies that process or hold personal data of customers residing in the EU, regardless of the company’s location. If your company sells to EU residents, your store must be GDPR compliant.

FastSpring is fully GDPR-compliant. However, your company may have additional obligations under GDPR, for which FastSpring cannot provide legal advice.

Who does the GDPR affect?

GDPR compliance applies to organizations within the EU as well as organizations outside of the EU who sell to or collect data from EU residents. It varies by company depending on its size, the types of data processed, and current security measures.

Under the GDPR, businesses are required to:

For noncompliance, businesses may be charged a fine.

Personal Data

Personal Data is constituted of any information regarding a person or data subject that can be used to identify them directly or indirectly. Examples include:

These are not the only forms of information that count as personal data.

FastSpring Compliance

FastSpring is fully compliant with the EU General Protection Regulation; our platform can conduct business with all EU-based consumers. The diagram below illustrates relationships between FastSpring, Sellers, and Buyers from the perspective of GDPR.

User-added image
FastSpring also complies with the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union countries. 

With Gift Purchases enabled in your store, consumers can make a one-time payment on behalf of a recipient. If the Gift Purchase box is selected at checkout, the consumer will fill out additional fields regarding the recipient’s fulfillment information. Everything that is in the cart at checkout will be sent to the recipient. However, if there is a subscription in the cart at the time of purchase, the Gift Purchase box will not display.

After entering the recipient’s fulfillment information, and their payment information, the purchaser has the option to enter a Gift Message of up to 400 characters. FastSpring will deliver this via email along with the fulfillments.
 
Purchasers may access the fulfillment details through their Account Management portal. FastSpring creates separate fulfillment accounts with unique Account IDs for both the recipient and the purchaser so they can access fulfillment details from personal Account Management pages. Because of this, the recipient and purchaser email addresses must be different; otherwise the storefront displays an error message.

Accepted Payment Methods

When purchasing a gift for someone, consumers can pay with the following options:

FastSpring is unable to accept delayed payment methods such as Invoicing Service and Wire Transfers for gift purchases.

Payment Experience

When Gift Purchases are enabled, a radio button labeled Gift Purchase appears on the Storefront, unless there is a subscription in the checkout cart. To complete a gift purchase:

  1. The purchaser selects the Gift Purchase Radio button. Additional fields appear in the checkout. 
  2. The purchaser enters their payment information and the recipient’s fulfillment information. Gift orders should only be placed for recipients that are in the same country. If the email addresses are the same, there will be an error message. 
  3. For orders within the US, the purchaser must include the recipient’s zip code so FastSpring can calculate the appropriate taxes. 
  4. The purchaser has the option to enter a Gift Message of up to 400 characters. FastSpring will deliver this via email along with the fulfillments. 
  5. When the transaction is complete, the purchaser is presented with a completion page containing the Order Reference and the transaction details, similar to the example below. 
  6. The Fulfillment is automatically sent to the recipient via email. The recipient may also access this from the Account Management portal. Recipients cannot see the payment information or amount in either location.
  7. The purchaser can access payment details, but no fulfillment in their Account Management portal. 
For Popup Storefronts, you can control the color of the gift icon shown at the top of the completion page. To do so, navigate to Settings > Styling > Completion Page > Checkmark Color.

Seller Experience

In the FastSpring App, navigate to the applicable Order’s Details Page. The consumer section contains purchaser and recipient information. All other details reflect those of normal purchases.

 

Enable Gift Purchases

Enabling Gift Purchases provides consumers with the ability to make purchases for other recipients in each storefront it is enabled in. 

  1. In the FastSpring App, select Storefronts, then Web Storefronts or Popup Storefronts, depending on the storefront you want to enable gift purchases on. 
  2. Click Settings on the applicable Storefront. 
  3. On the Settings page, click Checkout. Select the Enable Gift Purchases checkbox. 
  4. Save your changes. 

Repeat this process for each Storefront you wish to enable Gift Purchases on.

 

Gift Purchase Email Templates

When a consumer makes a gift purchase, the recipient receives an email message using the Default Gift Purchaser Receipt. This message has similar styling to the Default Order Receipt. In addition, it includes:

No price or payment details are displayed. 

Store Builder Library

With the Store Builder Library, you can pre-populate recipient information 3 different ways. You must use the latest version of the Store Builder Library to pass gift purchase data with it.  New versions of SBL are backward compatible; to update, you only need to update the URL targeting the library (https://d1f8f9xcsvx3ha.cloudfront.net/sbl/0.8.3/fastspring-builder.min.js ) in your pages that use the SBL. 

 

Potential Error Responses

The following error messages may be returned when attempting to push the recipient object or calling recognizeRecipients():

Although the purchaser and recipient email addresses must differ, the SBL does not validate this upon pushing the recipient object or calling recognizeRecipients(). Instead, pushing the same email address for both causes consumers to see a user-friendly error message in the Storefront explaining the issue and that they must change one of the addresses.

Webhooks and API Responses 

The recipients array has been added to the order-related webhook event and API responses when calling GET /orders. This array is always present for gift and non-gift purchases. If the order is a gift purchase, the party identified in the recipient object (within the recipients array) will differ from the contents of the consumer object. 

If Webhook Expansion is enabled, events that include the order object will have the entire account object inside the recipients array rather than just the recipient's account ID.

How to Identify a Gift Purchase

The gift purchase feature requires that the purchaser’s email differ from the recipient’s email. Therefore, if the consumer.email field differs from the recipient[0].recipient.email field, the order is a gift purchase. If the two fields are the same, the order is not a gift purchase.

Example of the recipients array in webhook events and API responses:

FastSpring Risk Analysis partners with Sift to enhance risk management tools with machine learning and AI. This increases the accuracy of our fraudulent transaction identification. 

Benefits include:

As your Merchant of Record, FastSpring is committed to managing all fraud and risk activities so you can focus on building digital products. FastSpring leverages data from Sift’s network of over 34,000 sites to identify risk with better accuracy. This system uses machine learning technology to collect and analyze millions of global fraud decisions each month to ensure the fraud management system is getting smarter over time.

With Amazon Pay, consumers can connect their Amazon account to your FastSpring checkout. This authorizes payment methods that are already associated with their Amazon account. This way, they do not need to enter their name, address or payment details in your FastSpring store.

Amazon Pay is automatically enabled for all Storefronts at no additional cost.

Payment Experience

  1. At checkout, the consumer selects Pay with Amazon. Consumers within the US may be prompted to enter their zip code for sales tax purposes. 
  2. The consumer is automatically redirected to a secure site hosted by Amazon, and logs on using their Amazon account credentials.
  3. The customer selects which payment method associated with the Amazon account he or she wants to use for the purchase and clicks the blue Pay Now With Amazon button.
  4. The transaction is processed, and the consumer is redirected to your storefront’s completion page. FastSpring sends the default order receipt email, and Amazon sends a separate payment notification email to them.

Payment Options

Consumers who have an Amazon account only need to accept Amazon’s Conditions of Use and Privacy note when signing in from a different platform. Then, they can pay using the payment methods saved to their Amazon account. However, consumers cannot pay using an Amazon Gift Card.

Subscriptions

Consumers can use Amazon Pay for subscriptions. If the subscription is an automatic renewal, an additional dialog appears below the Payment Method section in Amazon prompting them to select the checkbox Use my selected payment method for future purchases and payments to this merchant before they click Pay Now with Amazon.

Refunds and Returns

You can process a refund for an Amazon Pay order the same way you would for other transactions. The funds are automatically returned to the consumer’s payment account.

SEPA is currently in early adoption stages. Soon this will be enabled for all FastSpring Sellers. To learn more about SEPA, read our blog, How SEPA Direct Debit Payments Help Software Businesses Reach European Buyers.

Table of Contents

The Single Euro Payments Area is an EU initiative to streamline European payments for digital goods by creating a single market for euro-denominated payments. SEPA enables your business to collect payments from debit accounts within the supported countries.

SEPA Direct Debit is a pull-based payment, which means the merchant’s bank initiates the collection of payments. To collect the payments, the consumer must accept a Mandate that authorizes the merchant to debit the account. FastSpring automatically generates this Mandate on your behalf and presents it to your consumers at the time of payment.

To ensure a consumer has sufficient funds at the time of payment, FastSpring routes all transactions through a third-party bank verification. Please allow 48 hours for a consumer’s order to be fulfilled.

Supported Countries

FastSpring currently supports SEPA  payments for transactions between € 2 and € 2,000 from consumers in the following countries:

SEPA is only presented as a payment option to consumers in these countries who would like to make a purchase that does not exceed the € 2,000 limit, and the storefront accepts Euro-denominated transactions.

If your storefront does not currently support Euros, you can edit the availability of currencies to enable SEPA.

In upcoming months, FastSpring will expand SEPA support for major European markets, including: the Netherlands, France, Spain, Belgium, Italy, and Portugal.

Payment Experience

The SEPA payment method is automatically enabled in your Storefronts. If your storefront supports Euros, consumers from the countries listed above may purchase your products with SEPA. See Currencies, Conversions, and Taxes to edit the availability of currencies.

At checkout, consumers follow the same steps, regardless of whether they are on a Popup or Web Storefront:

  1. The consumer selects SEPA Direct Debit, and enters their bank name, bank code, or IBAN to log in to their bank account.
  2. The consumer agrees to the SEPA Direct Debit Mandate terms, and verifies their bank information to submit the order.
  3. After submitting the order, the consumer is redirected to an order confirmation page, confirming that the payment is complete.
  4. Payments typically take 48 hours to process. After it is fully processed, FastSpring automatically provides the fulfillment.

SEPA Mandate

The SEPA Direct Debit Mandate is a billing agreement provided by the consumer that allows you to collect future payments from their European bank account. Each SEPA transaction requires the following information:

If this is a recurring payment, the subscription billing terms should also be included on the mandate. You can access the SEPA Mandate from the Order Details page and the Fulfillments page. Consumers can access it from their invoice, fulfillment email, and Account Management Portal.

Subscriptions

SEPA Direct Debit supports subscription rebills. Benefits to SEPA-driven subscription orders include:

Declined Rebills

If a SEPA-generated subscription rebill is declined, the subscription is automatically canceled, and the consumer is notified. They may add a new payment method through their Account Management Portal to resume their subscription, however they can no longer use SEPA for that subscription.

Refunds and Chargebacks

With SEPA, consumers are entitled to “No-questions-asked refunds” up to eight weeks (56 days) after payment. If a refund is requested in that timeframe, the consumer’s bank will immediately credit them with a full refund. The bank will then notify FastSpring of the chargeback via our dashboard with a reason code. The amount refunded to the consumer will be automatically reclaimed from the merchant.

In the case of an unauthorized transaction, consumers can also make a claim and submit supporting evidence to their bank within 13 months of the payment date.

Webhooks

The order.completed webhook is triggered when there is a successful SEPA transaction. If the transaction is unsuccessful, the order.canceled webhook is triggered, canceling the transaction. If the account check fails and the order is terminated, the order.failed webhook is triggered.

Table of Contents

FastSpring’s Invoicing Service is useful for organizations who need to submit a Purchase Order and receive an invoice before they can complete payment. Web Storefronts, Popup Storefronts and the Store Builder Library all support Invoice creation.

If the Invoicing Service is enabled, customers can select an invoice as their payment option at checkout. This prompts them for their name, email, zip code, and PO number instead of payment information. After they click Generate Invoice, the steps vary depending on whether the Order Flow is Manual or Automatic.

Invoices are not available when purchasing subscriptions with automatic rebills. Only Manual Renewal Subscriptions can be ordered with an Invoice.

Enable FastSpring’s Invoicing Service

If you would like to enable the Invoicing Service for one or more Storefronts in your Store, contact FastSpring Support and include:

Automatic Order Flow

Upon generating an Invoice, consumers are prompted to pay or print the invoice. FastSpring also emails the customer payment instructions. Customers can click Pay Now at any point to complete the purchase. All information except for payment information will be prefilled based on the original purchase order. These fields are not editable.

To see pending purchase orders, navigate to Sales > Orders > Awaiting Payment, or search for the  associated PO number.

your example store.png
After they complete the payment, FastSpring sends emails the fulfillment and receipt to the customer. No manual intervention is required.

Manual Order Flow

The Manual Order Flow requires your approval of each submitted Invoice Order. The customer cannot pay unless you have approved their order. When they submit the order, FastSpring notifies them that their order is under your review.
image.png

If you decline a pending Invoice Order, the order is canceled. If you approve the order, you can deliver the fulfillment immediately, or after payment is received. FastSpring sends a Payment Instructions notification to the customer, which contains a link to pay and a link to view the Invoice.

To see pending purchase orders, navigate to Sales > Orders > Awaiting Payment, or search for the associated PO number.

Approve or Decline an Invoice Order

  1. In the FastSpring App, navigate to Sales > Orders > Pending Approval. This page displays all declined and pending invoice orders.
  2. Select the order. You can search for it using the associated PO number.
  3. On the details page, approve or decline the purchase order:
  4. After the order is completed, FastSpring sends the consumer a receipt email message containing fulfillment information. The receipt message is the same as if the consumer had initially ordered using a credit card or PayPal.
    image.png

Access an Invoice

After generating an Invoice, customers can click View Invoice on the confirmation page, or in their email receipt to view it.

If your order flow is automatic, a Pay Now button appears on the invoice. This redirects them to the FastSpring storefront.

Customers in the US also see instructions to pay by check or money order. If the consumer mails a physical check or money order and FastSpring receives it before the payment due date, FastSpring marks the order complete.
image.png

After completing the payment, the customer can still view and print an Invoice. However, the Pay Now button will no longer appear.
image.png

Payment Due Dates

By default, the payment is due 45 days after the invoice is generated. FastSpring includes this information in the email receipt. However, we accept payments for 30 days following the due date. If they do not make a payment within 75 dates, FastSpring automatically cancels the pending order, and customers must restart the process.

If you would like to adjust the number of days a customer has to complete the purchase, submit a request to our support team. You can change it to any value between 14 and 90 days; this setting applies to all of the Storefronts in which Invoices are enabled.

In the FastSpring App, use the search bar on the Dashboard, or in the Sales page to locate invoice orders. You can enter:

2021-11-30_09-27-43.png

Webhook Events for Invoice  Transactions

The following table illustrates which webhook events fire for invoice transactions. Subscribe to some or all of these events to enable them to fire. Additional Webhooks may fire for Invoices on subscription transactions (which is possible with manual renewal subscriptions).

Only the order.approval.pending webhook event is unique to invoice transactions; the others listed in the table below can occur for other transaction types as well.

List of Webhook Events and Conditions

Event Name Fires When… Customer-Facing Email?
account.created An invoice order is placed with a consumer email address that has not previously been used for orders in your Store No
mailingListEntry.updated An invoice order is placed (or abandoned):

  • with a consumer email address that has not previously been used for orders in your Store
  • with a consumer email address that has previously been used, but with a different newsletter checkbox status
No
mailingListEntry.removed An invoice order is placed with a consumer email address that has previously been used for orders in your Store if the address was previously subscribed to your mailing list, and the consumer placing the PO order clears the newsletter checkbox No
order.approval.pending A new invoice order has been placed, and you have chosen the Require Approval order flow Order Pending Approval
order.payment.pending
  • A new invoice order has been placed, and you have chosen the Deliver After Payment order flow
  • You have chosen the Require Approval order flow, and you approve a pending invoice order
Payment Required for the Order
order.canceled You have chosen the Require Approval order flow, and you decline a pending invoice order Order Canceled
order.completed A consumer completes payment for an invoice order (not the submission of a new invoice order) Default Order Receipt
order.failed A consumer attempts to pay for an invoice using an instant payment method (e.g., a credit card), and the transaction is declined No
payoutEntry.created A consumer completes payment for an invoice No

Starting Jan 1, 2021, all ecommerce transactions in the European Economic Area (EEA) became eligible for Strong Customer Authentication (SCA). Transactions are only affected if a consumer’s issuing bank requires them to go through the SCA flow. If this is the case, they may be required to enter a 2-factor authentication to complete their purchase.

FastSpring supports these changes on your behalf and delivers a seamless experience for your customers. FastSpring Sellers do not need to take any additional action to be compliant regarding PSD2, including SCA.

What is PSD2?

The European Union’s second Payment Services Directive (PSD2) is an EU-wide initiative to provide increased security for online shopping through a process called Strong Customer Authentication (SCA). It is designed to reduce fraud and make online payments more secure. Now that PSD2 has gone into effect, shoppers with European Union credit cards may be asked to confirm their identity before checking out with FastSpring.

FastSpring ensures that only shoppers attempting an eligible transaction experience SCA, and only when required. For transactions that are not eligible for PSD2, nothing changes in the customer experience.

Visit the European Commission for more information on PSD2 considerations.

FastSpring Compliance for the Strong Customer Authentication Requirement

As a Merchant of Record, FastSpring actively works with our network of payment issuers, acquirers, and processors to ensure we have achieved the optimal implementation of the required changes. We developed a solution that limits disruption to the customer experience, maximizes conversion rates and transaction success rates, meets the requirements, and shares the benefits of the directive.

Why is this important?

Payment providers and banks are legally required to enforce PSD2. Online businesses who do not fulfill the SCA requirements will start seeing their decline rates increase and conversion rates decrease as banks reject non-authenticated payments. Under the new requirements, SCA is required on all payer-initiated transactions when both the card issuer and acquirer are within the EEA.

More Information

Order declines and cancelations are often the result of safety precautions taken by FastSpring, or the consumer’s payment provider. Transactions are typically declined due to insufficient funds, inaccurate card information, or suspicion of fraudulent behavior. To better understand why an order was unsuccessful, you can search for the order and review the status and failure details. However, FastSpring has limited knowledge of the reason for each decline; the consumer should contact their provider for full information.

Risk Analysis

Order attempts that fail FastSpring Fraud Detection have an order status of Risk Analysis. Details typically include a Payment Canceled status. If you have questions regarding a specific customer or order attempt, you can contact FastSpring Support.

Canceled and Declined Credit Card Orders

An order may be canceled after passing risk analysis if there are other credit card issues, such as a declined CVV2 code, invalid card information, or insufficient funds. The order status will show as Canceled and the details will include Payment Failed. Customers should contact the credit card issuer for details regarding the decline. To resubmit the order, we recommend that the customer closes all browser windows and starts with a new browser window.

Click on the transaction to access its details page. In the Payments and Returns section, the Method column may provide additional information regarding the declined transaction. The information available is limited to what the credit card issuer provides FastSpring. This may include phrases such as “RESTRICTED,” “INSUFFICIENT_FUNDS,” “not authorized,” or a procedure code such as Proc=110 or Proc=430285. However, FastSpring does not have any more information.

To fully understand why the order was declined, consumers should contact the credit card company.

Depending on the reasoning, payment failures may result in a Soft Decline or a Restricted Decline.

User Error

The consumer may have incorrectly entered their credit card information. If this is the case, they can submit a new order.

Declined Credit Card CVV2 Code

If the details in the Method column mention CVV, the credit card issuer is stating that the CVV2 security code that the consumer entered is inaccurate. Consumers should re-enter the information correctly.

Pre-Authorization Charges

A consumer may receive a charge on their credit card after a declined purchase attempt. This is a temporary hold that the cardholder is not responsible to pay for; the charge will go away within 5 – 10 business days.

Declined PayPal Orders

A Failed status in the Payments and Returns section of a PayPal order indicates that the funding source from the consumers PayPal account was declined. The Method column provides information that is available to FastSpring. PayPal does not typically provide details.

Reasons for declined PayPal Orders include:

Customers can select an alternative funding source within PayPal to complete the transaction.

Customer-Facing Messaging

When a transaction fails or is declined, FastSpring displays a message to the customer. The contents of the message can help them understand the underlying cause of the failed or declined transaction.

Credit Card Errors

PayPal Errors

Amazon Pay Errors

The payment methods that FastSpring supports from your consumers vary depending on the consumer’s location and the contents of the order.

Credit and debit card transactions are available everywhere. If the order includes products with automatic subscription billings, fewer payment methods are available than for one-time purchases or subscriptions with manual renewal.

This happens because many payment methods involve a bank transfer that requires additional, direct consumer involvement. For example, the consumer may need to enter a code or initiate a wire transfer during transaction processing. Subscriptions with automatic rebills require FastSpring to process transactions automatically and without consumer intervention, thus payment methods that require direct consumer involvement (wire transfers or invoices) are not available for these types of transactions.

If you want to enable invoices or wire transfers for Subscriptions, create manual renewal subscriptions.

Payment Methods Accepted by Region

Below you can find the accepted payment methods for each country in the associated regions. Acceptable payment methods vary by country as well as transaction type; gift purchases and automatic rebill transactions do not accept wire transfers.

Africa

Country Code

Country

Single Payment Transactions Automatic Subscriptions and Gift Purchases
EG Egypt Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
KE Kenya Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
MU Mauritius Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
MA Morocco Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
NG Nigeria Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
ZA South Africa Credit / Debit Card, Wire Transfer Credit / Debit Card

Asia and The Pacific

Country Code Country Single Payment Transactions Automatic Subscriptions and Gift Purchases
AU Australia Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
BH Bahrain Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
CN China Credit / Debit Card, Alipay, Wire Transfer Credit / Debit Card
GU Guam Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
HK Hong Kong Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
IN India Credit / Debit Card Credit / Debit Card
ID Indonesia Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
IL Israel Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
JP Japan Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
JO Jordan Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
KZ Kazakhstan Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
KW Kuwait Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
LB Lebanon Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
MY Malaysia Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
NC New Caledonia Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
NZ New Zealand Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
OM Oman Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
PK Pakistan Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
PF French Polynesia Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
PH Philippines Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
QA Qatar Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
SA Saudi Arabia Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
SG Singapore Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
KR South Korea Credit / Debit Card Credit / Debit Card
TW Taiwan Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
TH Thailand Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
TR Turkey Credit / Debit Card, Wire Transfer, Amazon Pay Credit / Debit Card, Amazon Pay
AE United Arab Emirates Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
VN Vietnam Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay

Europe

Country Code Country Single Payment Transactions Automatic Subscriptions and Gift Purchases
AT Austria Credit / Debit Card, SEPA, PayPal, Sofort, Wire Transfer Credit / Debit Card, SEPA, PayPal
BY Belarus Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
BE Belgium Credit / Debit Card, PayPal, Sofort, Wire Transfer Credit / Debit Card, PayPal
BA Bosnia and Herzegovina Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
BG Bulgaria Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
HR Croatia Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
CY Cyprus Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
CZ Czech Republic Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
DK Denmark Credit / Debit Card, PayPal Credit / Debit Card, PayPal
EE Estonia Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
FI Finland Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
FR France Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
DE Germany Credit / Debit Card, SEPA, PayPal, Sofort, GiroPay, Wire Transfer Credit / Debit Card, SEPA, PayPal
GR Greece Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
GG Guernsey Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
HU Hungary Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
IS Iceland Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
IE Ireland Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
IT Italy Credit / Debit Card, PayPal, Sofort, Wire Transfer Credit / Debit Card, PayPal
JE Jersey Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
LV Latvia Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
LI Liechtenstein Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
LT Lithuania Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
LU Luxembourg Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
MT Malta Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
MC Monaco Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
NL Netherlands Credit / Debit Card, PayPal, Sofort, iDEAL, Wire Transfer Credit / Debit Card, PayPal
NO Norway Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
PL Poland Credit / Debit Card, PayPal, Sofort, Wire Transfer Credit / Debit Card, PayPal
PT Portugal Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
RO Romania Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
RU Russia Credit / Debit Card, Wire Transfer Credit / Debit Card
SM San Marino Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
RS Serbia Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
SK Slovakia Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
SI Slovenia Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
ES Spain Credit / Debit Card, PayPal, Sofort, Wire Transfer Credit / Debit Card, PayPal
SE Sweden Credit / Debit Card, PayPal Credit / Debit Card, PayPal
CH Switzerland Credit / Debit Card, PayPal, Sofort, Wire Transfer Credit / Debit Card, PayPal
UA Ukraine Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
GB United Kingdom Credit / Debit Card, PayPal, Sofort, Wire Transfer Credit / Debit Card, PayPal

North and South America

Country Code Country Single Payment Transactions Automatic Subscriptions and Gift Purchases
AR Argentina Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
BB Barbados Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
BM Bermuda Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
BO Bolivia Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
BR Brazil Credit / Debit Card, PayPal Credit / Debit Card, PayPal
CA Canada Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
CL Chile Credit / Debit Card, Wire Transfer Credit / Debit Card
CO Colombia Credit / Debit Card, Wire Transfer Credit / Debit Card
CR Costa Rica Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
DO Dominican Republic Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
EC Ecuador Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
SV El Salvador Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
GP Guadeloupe Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
GT Guatemala Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
JM Jamaica Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
MQ Martinique Credit / Debit Card, PayPal, Wire Transfer Credit / Debit Card, PayPal
MX Mexico Credit / Debit Card, PayPal, Credit / Debit Card, PayPal
PA Panama Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
PE Peru Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
PR Puerto Rico Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
TT Trinidad and Tobago Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
US United States Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
VI U.S. Virgin Islands Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
UY Uruguay Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay
VE Venezuela Credit / Debit Card, PayPal, Wire Transfer, Amazon Pay Credit / Debit Card, PayPal, Amazon Pay

Credit Cards Accepted by FastSpring

Invoicing Service

FastSpring’s Invoicing Service is available in all locations to purchase non-subscription products and bundles. These can be completed by consumers with the payment methods listed below. Invoices cannot be used for gift purchases.

Consumers in the United States may also make a payment by mailing a physical check or money order in USD. FastSpring cannot accept checks and money orders until the consumer orders an invoice. The mailing address for checks and money orders is included in the payment instructions.

FastSpring Payment Badge

If you would like to add a payment badge to your website to display FastSpring’s logo along with the logos of major payment methods, please use the following image:

You can use the code below to render the payment badge on your site. Adjust the size of the image by modifying the width parameter of the src URL or the in-line CSS style included in the snippet.

    <a href="https://fastspring.com/purchasing-through-fastspring/">
      <img src="https://fsmktingcdn-a82e.kxcdn.com/images/2020/checkout-by-fastspring.png?width=600" style="width:300px;" />
    </a>

As the Merchant and Seller of Record, FastSpring purchases products and services from you (the publisher / creator / provider) and re-sells the products or services to the end customers. Our status as the Merchant of Record provides many advantages to you, such as allowing us to handle all collection and remittance of sales tax and VAT, ultimately saving you time and energy.

The arrangement also means that any terms and conditions associated with a payment transaction processed by FastSpring need to be FastSpring's Terms and Conditions, as opposed to your’s, or your End User License Agreement (EULA).

We recommend you include any necessary terms and conditions, and EULA for using the product. This can be placed on your website, or in the installer of your products where applicable.

Although it makes sense to include your terms and conditions on your website, you should carefully consider the potential impact on conversion rates if you require customers to accept the terms before purchasing. Every required step in the purchase process, including additional pages or clicks, is another opportunity for the consumer to abandon the checkout.

Order Flow

GDPR Relationships

The following diagram illustrates the relationships between FastSpring, you (the seller), and the consumer, from the perspective of GDPR compliance.

image.png