Classic FastSpring users now manage their Reseller Partners and Reseller Stores from the FastSpring App. Access your Store and Account with the new user interface at app.fastspring.com.

A Reseller Partner is an individual or organization that purchases products from you, the seller, with the intention of reselling them instead of using them.

Seller Capabilities

After FastSpring adds a Reseller Partner Store to your account, you can:

Reseller Capabilities

After your Reseller is approved, they can:

Request a Reseller Partner Store

Reseller Stores are temporarily unavailable in the Contextual platform. Until further notice, only sellers using the Classic platform can request a Reseller Partner Store.

To add a Reseller Partner Store to your account, please Contact Support. You will be notified after the Reseller Store has been set up in your account. Then, add existing products, new products, and fulfillments to the Reseller Store.

Access your Reseller Partner Store

  1. Log in to the FastSpring App with your existing credentials. A page appears with your existing Stores. 
  2. Your Reseller Store is marked with a blue reseller tag, as pictured below. Select the Reseller Store to access it’s Dashboard. 
  3. From the Dashboard, you can see all of the features that were available in the previous version in addition to new Reports and Partners features. 

Reports

From the left menu of the FastSpring App, select Reports to view automatically-generated reporting on your sales. Utilize the left menu to track sales in categories including:

Set Up a Reseller Store

Reseller Stores are only available to Classic FastSpring users at this time.

After Customer Support accepts your request for a Reseller Store, configure at least one product, fulfillment, and Reseller Partner. After the Reseller Store is set up, add a reseller partner and configure their selling privileges to enable them to sell. See Manage Reseller Partners below for more information.

Add an Existing Product

Add existing products from your Classic Storefront to the Reseller Store. This allows the reseller partner to purchase pre-configured products instead of new products in the Store. Resellers may purchase these products with their Credits or any of your accepted payment methods.

In order to add an existing product to a Reseller Store, the product must be set to Active in your Classic Storefront.
  1. In the FastSpring App, navigate to the Classic Storefront with the products you want to resell.
  2. Click Products and Pages, then select the product.
  3. Under Actions, click Duplicate Product. The Product Naming dialog appears.
  4. In the Product Catalog drop-down, select your Reseller Partner Store.
  5. In the Product Name field, enter a name for internal references.
  6. In the Display Name field, enter a consumer-facing name for the product.
  7. Click Create

Add a New Product

This process creates a new product in the system and associates the product with a URL. After the product is created, you can customize additional settings, including: description, image, fulfillment actions, and discounts and coupons. Utilize the Preview Store to perform tests of the product.

  1. After finalizing the product configuration, set it to Active.
  2. From the Reseller Dashboard, click Products and Pages. A product configuration dialog appears. 
  3. In the Actions dialog, click Create Product. A product configuration dialog appears. 
  4. In the Product Name field, enter an internal-facing name for reference. 
  5. In the Display Name field, enter a consumer-facing name for the product. 
  6. In the Display Price dialog, enter the price of the product in the applicable currencies.
    To enable more currencies, go to Store Settings > Payment Methods.
  7. Optionally, add a consumer-facing Description of the product. 
  8. Select Choose File to upload a Display Image for the product. 
  9. Click Save

Add a Fulfillment 

After you have created a resale product, add a Fulfillment to it. For more information on how fulfillments are generated and distributed, see How Resellers Purchase and Distribute Products.

  1. Select Products on the left menu of the FastSpring App. A list of resale products appears. 
  2. Click the specific product to access its Details Page. 
  3. Next to Fulfillment Actions, click Add
  4. Select the appropriate fulfillment for the product. You can assign multiple fulfillment actions, such as an email with a license or file download.
  5. Repeat this process to apply each additional fulfillment.

Product Prices for Resellers

Each Reseller receives an automatic source associated with them. To create a price for a specific Reseller, edit the Link Source Pricing Conditions.

  1. Select Products on the left menu of the FastSpring App. A list of resale products appears. 
  2. Click the specific product to access its Details Page.
  3. In the Actions dialog, click Edit Price > Create Price. The Create Price dialog displays. 
  4. Select the Price Type
  5. In the Price Value field, enter the price of the product for your Reseller Partner. 
  6. Click Create

Manage Reseller Partners

Add a Reseller Partner

Reseller Partners must be added and approved by the seller in order to utilize the Reseller Store. You can add a Partner through the FastSpring app, following the instructions below. This will automatically approve their access. Alternatively, direct a Partner to https://sites.fastspring.com/reseller-store-example/signup to sign themselves up. They can begin selling as soon as you manually approve them.

  1. From the Dashboard of the Reseller Store, click Partners. This page manages your Reseller Partners and their accounts.
  2. In the Actions field, click Add Partner. A dialog appears. 
  3. In the Partner section, fill out the information of your Partner’s Reseller Store. The Company is the name of the Store. 
  4. Under Contact Information, provide the Name, Email and Phone Number of the Partner in charge of the Reseller Store. 
  5. Click Create. The Partner will receive an email containing access information.

Reseller Partner Access

Each Reseller will have their own FastSpring App login with access to:

The Reseller will create Orders for consumers and issue licenses by entering the consumer information (name, company, and email) and send the fulfillment through the FastSpring App.

Add a Credit Limit

In Partner Management, click on the Reseller’s name to access their information. At the top of the page, under Order Settings, select a Credit Limit option:

If you choose to enable the Credit Limit, enter your desired Credit Limit and click Save. You can adjust this setting in the future. 

Share a Product with your Reseller Partner

In order for your Reseller to see the products from their Dashboard, configure a Link Source Price Condition and assign the price to the Partner Store.

  1. From the Dashboard of the Reseller Store, select Products and Pages. Select the product you want to share with your Reseller to access its Details Page. 
  2. Under Actions, click Edit Price
  3. Under Conditions, click Edit. Select the Link Source Condition radio button, then click Next. The Add Link Source Condition page appears. 
  4. Select the checkbox of each reseller store you want to add the product to. Click Create.
This document is intended for Reseller Partners. If you are a seller setting up a Reseller store, see our Reseller Partner Accounts document.

Before starting, make sure you have signed up as a Reseller for a FastSpring client and have received your login information.

Create an Order

To start reselling products, create an order of the products you want to resell from the Dashboard. If you do not see a product listed, the product owner either did not set up a Link Source Price Condition, or they did not add the product to the Reseller Store.

  1. Log in to the FastSpring App. Available Products lists the products that are available for you to sell. 
  2. Click Create New Order
  3. Optionally, enter a Reference, such as an Invoice or Purchase Order Number, to include on Invoices. 
  4. Next to Order Items, click Add. A popup appears. 
  5. Select a desired product from the drop-down menu. Enter the quantity you want to purchase, and click Add
  6. Click Confirm > Okay to confirm the order. Changes are not possible after this point. 

To save the Order for later changes, click Save. Alternatively, to remove a product or cancel the order, click Cancel > Okay.

Payment Methods

In the Actions section, access your personal Invoices and Receipts, and make payments to the business.

The ways in which you can pay for the product depend on the permissions the gave you. If you have a Credit Limit, you do not owe the seller for the products until you have reached that limit. If you do not have available credit, payment is required in order to access and distribute licenses to consumers.

Credit Limits

If the company has given you a Credit Limit, you may deliver the products without immediate payment. Payment will be due after you reach the Credit Limit. When you checkout, you will receive a fulfillment email that includes your:

The Invoice only includes instructions to pay by check or money order. To pay a different way, access the Order through the FastSpring App. Click Pay Now, and select the desired method.

Your Available Credit Limit is visible on your Dashboard. If an order is placed that exceeds your credit limit, the consumer will not receive their fulfillment until after your payment.

Check or Money Order

  1. Either in the FastSpring App, or your fulfillment email, click View Receipt / Invoice
  2. Follow the instructions on the Invoice to send a check or money order to the business. 
  3. After the check or money order arrives, the Order will move from Pending Payment to Completed
  4. After the payment is Completed, you can distribute the product(s) to the consumer.

Credit Card, PayPal, or Amazon 

  1. In the FastSpring App, click Pay Now
  2. When the Order Page opens, click Next. Here, you can review your Order, but you cannot make changes to the products or quantities. 
  3. Choose your Payment Method, then click Next
  4. Enter your Payment Details to complete the payment. 

Wire Transfer

Wire Transfers typically take 3 – 5 business days to process. If you do not have available credit, consumers will not receive their fulfillments until the wire transfer is received. The bank information on the invoice will vary depending on your location

  1. In the FastSpring App, click Pay Now
  2. After the Order opens, click Next > Wire Transfer > Next. You will be prompted with instructions to complete the Wire Transfer. 
  3. Optionally, download the Invoice. 

Fulfillments

The manner in which your consumers receive their Fulfillments depends on how your account was set up by the company providing the product. It is possible you will be required to enter End User Information (consumer’s name and email address) in order to deliver the fulfillments.

Deliver a Fulfillment with Customer Information

After you create an Order, included products are listed under Available Products. The Available Licenses value includes the total remaining fulfillments available for distribution for all orders you have placed.

  1. Click on the product you want to deliver. 
  2. Click Activate Next License
  3. Under License Owner, enter the end user’s information and click Activate
  4. After reviewing the end user’s information and the license code, click Send License. The end user will receive the fulfillment from the company that owns the product. 
Instead of clicking Send License, you can copy the License Code into an email for your end user.

Deliver a Fulfillment without Customer Information

If end user information is not required for an Order, and you have available Credit in your Credit Limit, there is a button to Download Active Licenses in the Actions section of the FastSpring App.

  1. Click Download Active Licenses. Save or open the CSV file with license codes for the products in the Order. 
  2. Distribute the fulfillment to your end user.