In the interest of security, you can now view the recent login activity for any given user in the Dashboard. This feature lets you review detailed information about each occurrence of a login attempt for a specific user.

 Note

Only Dashboard users with the Account Administrator role can view other users' details, including their recent login activity.

 

To View Recent Login Activity

  1. From the Dashboard, select the Store menu at the top left-hand corner, and then select Users.
  2. From the list of All Active Users, select the user whose login activity you want to view.
  3. Scroll down to the bottom of the user's detail page. The Recent Login Activity section lists all recent login attempts for the selected user.

Table of Contents

You can configure and customize email notifications that FastSpring sends you or your team each time specific events occur. For example, you can configure a custom notice to be sent to specific email addresses each time a certain product is purchased.

Set Up Default Email Addresses

In the Email Settings section, apply email addresses for specific types of notifications, including consumer notifications, and store-related alerts. The Primary Account Contact email will be the primary email address for all stores. However, you can customize the Default and Alert Email Addresses to be used for alerts, such as low license availability. If defined, alerts will not be sent to default email addresses.

  1. In the FastSpring App, navigate to Settings > Email Settings. In the Default Settings section, click Edit
  2. In the Outbound BCC Address field, optionially specify email addresses to be BCC’d on all outgoing customer notifications. 
  3. In the Primary Account Contact section, optionally edit the First Name, Last Name, and Email Address of the primary contact for your account. This affects all of your Stores and Storefronts. 
  4. In the Store Notification Addresses section, enter one or more email addresses to receive store-related notifications.

Configure Custom Notifications

In the Custom Notifications section, you can also add and edit email notifications for you or your team to receive when certain events occur. 

  1. Navigate to Settings > Email Settings. In the Custom Emails section, click Add
  2. In the Event Type drop-down, select which type of event will trigger this notification. Click Next. This creates the notification. 
  3. In the Contents section, edit the information included in the notification as desired. 
  4. To further customize the notification, select the applicable page:
  5. Save your changes. The notification will appear under Custom Emails
If you need to include order tags in a template, enter #{order.customList} in the Contents field. To include product attributes, enter #{baseItem.customList} in the Contents field between the <repeat value="#{order.baseItems}" var="baseItem"> and the corresponding </repeat>.

From the Store Settings page, you can edit your Storefront’s default settings, and control email and localization settings.

In the FastSpring App, navigate to Settings > Store Settings. From there you can select from the following subpages:

General

In the General Settings subpage, apply the contact information and URL of your Store.

 

Localization

In the Localization subpage, customize the languages and currencies available to your customers. All international transactions will be converted to the Base Currency configured. If FastSpring does not support a specific currency, we will charge the customer in your Base Currency. 

You can override available currencies for each Storefront without impacting currency-specific pricing. See Currencies and Language Settings for more information. 

Support Contact

If you configured the Legacy Email System for your Store, you can enter your support team’s contact information in this page. Otherwise, use the From Name and Reply-To Email fields to do so.

Invoicing

On the Invoicing subpage, optionally customize your Digital Invoicing settings. 

Quote Settings

Invoice Settings

Self-Service Settings

Configure multiple users for your account. Each user can log on to the FastSpring App with a unique username and password with an appropriate Role to control which areas of the FastSpring App and features each user can access.

Roles and Access Rights

Accounting

/ Payments

Storefronts Products Promotions Sales Reports Integrations Settings Quotes
Administrator* check mark check mark check mark check mark check mark check mark check mark check mark check mark
Accountant* check mark check mark check mark
Store Administrator check mark check mark check mark check mark check mark check mark check mark check mark
Store Maintainer check mark check mark check mark check mark check mark check mark
Store Marketing (With Reports) check mark check mark check mark check mark
Store Marketing (Without Reports) check mark check mark check mark
Store Reporting check mark check mark
Store Order Support check mark check mark
Sales Representative check mark

Add a New User

  1. From the FastSpring App, select the Store’s drop-down menu at the top right-hand corner, and then select Users.
  2. The Users page appears. Click Add User.
  3. On the Add User page, select a Role from the drop-down menu.
  4. In the Full Name section, enter the First Name and Last Name.
  5. In the Login Email field, enter the email address.
  6.  Click Create to complete the setup.

FastSpring automatically emails the new user with a temporary password to use when the new user signs on.

Change the Role Assigned to an Existing User

  1. From the FastSpring App, select the Store’s drop-down menu at the top left-hand corner, and then select Users.
  2. Select the user whose role you want to change.
  3. Click the Options drop-down menu at the top right-hand corner of the page and select either Add Role or Reset Roles:

    In addition to the Add Role and Reset Roles commands, you have the option to click Change to Account Administrator or Change to Company Accountant. If you select either of these options, click OK when prompted to confirm your selection, and you can skip the remainder of this procedure.
  4. If you clicked Reset Roles, click OK when prompted to confirm that you want to change the permissions.
  5. If you clicked Reset Roles, click the Options menu again, and select Add Role.
  6. The Add Role popup window appears; click the drop-down next to Choose Role and select the desired role.
  7. Click Add to complete the change.

Disable an Existing User

  1. From the FastSpring App, select the Store’s drop-down menu at the top left-hand corner, and then select Users.
  2. Select the user whose access you want to disable.
  3. Click the Options drop-down menu at the top right-hand corner of the page and select Disable.
  4. Click OK when prompted to confirm that you want to disable the user’s access.

The user will no longer appear in the list of users by default.

Re-enable a Disabled User

  1. From the FastSpring App, select the Store’s drop-down menu at the top left-hand corner, and then select Users.
  2. Click the Options drop-down menu at the top right-hand corner of the page and select View Disabled Users.
  3. Select the user whose access you want to re-enable.
  4. Click the Options menu again and select Enable.
  5. Click OK when prompted to confirm that you want to re-enable access for the user.