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Breakdown of your Payment

Overview

This article explains how to access accounting details for your account, including payment history.

Overview

This article explains how to access accounting details for your account, including payment history.

 

This article explains how to access accounting details for your account, including payment history.

 

Accessing Accounting Details

If you need to see accounting details for your account, click <Store Name> View Dashboard and then click the Account Balance card at the lower left-hand corner of the main Dashboard page.

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 Note

If your account has more than one Store, you can click the Account Balance card on the Dashboard for any of the Stores; since this is account-level information, you will see the same account balance and details in any Store.

On the next page, click the actual balance amount shown at the top of the page in blue text, which is a hyperlink.

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This takes you to the Account Transactions page, where you can access a variety of accounting details.

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On this page you can see all recent accounting activity, including Orders and ReturnsPayments, and Adjustments.

TypeDescription
Orders and Returns

The net weekly earnings to your account for the Date shown

  • A positive Amount indicates an increase in your account balance.
  • A negative Amount indicates a decrease (you had more returns that orders for the week).
PaymentsDisbursements to you from FastSpring; these are usually negative Amounts since they reduce the amount FastSpring owes you
Adjustments

Adjustments to your account balance for things like affiliate funding, affiliate commission, or (occasionally) accounting corrections
Mouse over the User-added image icon next to the Date, or click anywhere in the line to drill in, for an explanation of the adjustment.

Important Notes about the Orders and Returns entries:

  • If an Orders and Returns line is missing for a particular week, you did not have any sales or returns that week.
  • If an Orders and Returns line is negative for a particular week, you had more returns than sales that week.
  • Once a week, the most current Orders and Returns row disappears for about a day as we process the accounting, so do not be concerned if the most current row is missing.

 

Payment Breakdown

There is generally a period of two weeks between Orders and Returns and the corresponding Payment to you. To understand when you will be paid, first check the Payment Frequency found on the main Account page (before clicking the balance amount).

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Examples

Payment FrequencyPayment DateTransactions Included
Two per Month1st of April1st of March through the 14th
Two per Month15th of April15th of March through the last day (the 31st)
Monthly15th of April1st through the 31st of March

 

To get the full details behind any payment, access your accounting details and then click to drill into each of the Orders and Returns and Adjustment rows that occurred during the payment period (as described above).

 Remember

To see all activity included in a given payment, you may need to drill into more than one Orders and Returns or Adjustment line.

For Orders and Returns with a Status of User-added image, you will see the transaction dates included in that line item, plus a daily breakdown of net revenue.

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You can also get a detailed export of each Orders and Returns line (but not Adjustment lines) via the OPTIONS menu at the top right-hand corner of the page:

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Menu ItemDescription
Export Product SummaryGenerates a new data export for the current Orders and Returns line containing sales data summarized for each product
Export Line Item DetailGenerates a new data export for the current Orders and Returns line containing line item details for each transaction in the period
Data ExportsTakes you to the Data Exports page for the current Orders and Returns line, where you can access previously-generated exports
CloseReturns you to to Account Transactions page


Clicking either of the first two options generates a new data export; it may take a few moments for the export to complete.

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Once the data export is complete, or if you click the Data Exports option from the menu, you'll be able to access the data exports for the current Orders and Returns line.

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The three buttons in the Actions column allow you to download the export file, preview it on your screen, or delete it, respectively.

Product Summary Export

The Product Summary export includes the following columns:

ColumnDescription
Descriptionproduct path / id
Displayproduct display name
Unitsquantity of the product purchased
Currencycurrency of your FastSpring disbursements
Incomegross amount of income for the product line item
ExpenseFastSpring processing fee for the product line item
Amountnet revenue for the product line item (Income minus Expense)

Notes regarding the Product Summary export:

  • Since this is account-level information related to your disbursement, the Currency is always shown as your FastSpring disbursement currency.
  • If you have products with the same product path in multiple Stores, you will see separate line items for the product for each Store.
  • Since affiliate commissions and affiliate processing fees are recorded as Adjustments in the Account Transactions page, they are not included in the Income or Amount columns of the export.

Line Item Detail Export

The Line Item Detail export includes the following columns:

ColumnDescription
Dateorder date
Referenceorder reference (customer-facing order ID)
Typetransaction type (e.g. Order or Return)
Productproduct path / id
Displayproduct display name
Currencycurrency of your FastSpring disbursements
Unitsquantity of the product purchased
Incomegross amount of income from the transaction line item
ExpenseFastSpring processing fee for the transaction line item
Amountnet revenue for the transaction line item
Splitname of the split pay partner / payee for the transaction, if any*

Notes regarding the Line Item export:

  • Since this is account-level information related to your disbursement, the Currency is always shown as your FastSpring disbursement currency.
  • If you have an order in which a customer purchased more than one product, the Reference will appear more than once since there will be separate line items for each product in the order. 
  • Since affiliate commissions and affiliate processing fees are recorded as Adjustments in the Account Transactions page, they are not included in the Income or Amount columns of the export.
  • *If you have an order that includes a split payment, there will be two separate line items, so the Reference will appear twice. One line will show the IncomeExpense and Amount excluding the split amount with a blank Split column, and a second line will have the split amount as a negative value in the Income and Amount columns and the Split column will reflect the split pay partner / payee.


Monthly Summary

For a quick summary of a particular month, access the accounting details and then click CREATE DATA EXPORT at the top right-hand corner of the Account Transactions page.

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Select a month and year, and then click CREATE.

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Your data export will begin to process and the page will update every 20 seconds until the report is complete. Once it has completed, the buttons in the Actions column allow you to download the export file, preview it on your screen, or delete it, respectively.

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Account Summary Export

The Account Summary export includes the following columns:

ColumnDescription
Descriptiondescription of the summary line (e.g. a product path, "Adjustment", "Estimated Shipping", "Payment", etc.)
Displaydisplay name of the product (when the summary line is for a specific product)
Unitsquantity of the line item (when applicable)
Currencycurrency of your FastSpring disbursements
Incomegross amount of income credited to your acount balance for the line item
ExpenseFastSpring processing fee for the line item (when applicable)
Amountnet revenue amount for the line item

Notes regarding the Account Summary export:

  • Since this is account-level information related to your disbursement, the Currency is always shown as your FastSpring disbursement currency.
  • Returns are aggregated by product as a separate line for each product.
  • Income and Amount columns for product and return lines do not include split payments.
  • Split payments are aggregated by product as separate line items identified with the leading descriptor "Split Out".  The Income and Amount columns reflect the aggregate amount split out during the month for the specified product.

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