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Consumer's Account Management

Overview

Consumers can manage their orders and payment methods through their Account Management site.

Table of Contents

FastSpring provides your consumers with an accessible website to view their complete order history for your Store and manage their subscriptions and payment methods. When consumers click the Manage Your Orders link in their email, the link directs them to the Account Management site on your default Web Storefront

The Account Management site includes tabs for Orders, Subscriptions, and Account Details and Payment Methods. When consumers log in, they see their order history for your Store. However, you can direct consumers to a different tab by retrieving the authenticated Account Management URLs via the FastSpring API. See Provide Consumers with Pre-Authenticated Account Management Links below for more information.

Consumer Experience

  1. After a consumer completes a purchase in your Store, their email receipt contains a link to their Account Management site labeled “Manage Your Orders”. 
  2. When consumers click the link, they are prompted to enter their email address on a page that matches your default Web Storefront.
  3. After the consumer enters their email address and clicks Continue, the system sends them an email containing a login link to the Account Management site. 

The login link in the email is only valid for 24 hours from the time the email was sent. After 24 hours, consumers need to repeat the process above to receive a new login link.

Orders Tab

For each order, the Account Management site displays:

  • Order Items
  • Amounts Paid
  • License Keys
  • Download Links
  • Order References / IDs
To protect information, the Account Management site displays different information for the purchasers and recipients of Gift Purchases. See Gift Purchases for more information.

 

Subscriptions Tab

The Subscriptions tab lists all the consumer’s active and inactive subscriptions. Each Subscriptions Manage option lets the consumer update the payment method or cancel the subscription. 

If a consumer cancels a subscription, they can reactivate it here until the deactivation date. 

If a consumer has a Manual Subscription, they can click Pay Now to initiate a payment via a secure, streamlined checkout process.

Account Details and Payment Methods

The Account Details and Payment Methods tab houses the consumer’s account information. Here, they can add or remove payment methods.

Account Management Site Appearance

The Account Management Site’s appearance is configured to match your Default Web Storefront. When you edit the Account Management appearance, the changes are also applied to Storefront. See Edit an Online Storefront for more information. 

If you want the styling of the Account Management Site to differ from your main Storefronts used for purchases, consider providing customers with links to other Storefronts. By directing consumers to other Storefronts for completing purchases or ordering quotes and invoices, your default Web Storefront can be used only for the Account Management site. 

Your Default Web Storefront must be Online in order for the styling to affect the Account Management site.

The Manage Your Orders link in consumers' receipt email messages always targets the Account Management site via your default Web Storefront. The format of the link is:

<Secure Web Storefront URL>/account/

For example, if the Storefront URL is https://yourexamplestore.onfastspring.com, then the corresponding Account Management page is https://yourexamplestore.onfastspring.com/account/.

Security

By default, to log on to the Account Management site, consumers must verify that they have access to the email address associated with the order. This is required because sensitive data such as license keys and transaction details may appear on the site.

To log on, consumers enter their email address on the initial page of the site. If the address is associated with a consumer account in your Store, FastSpring sends an email containing a live login link to that address. Consumers must click that temporary link to log in.

Login links contained in these email messages are valid for 24 hours. This temporary status also applies to the pre-authenticated login links that you can generate via the /accounts endpoint of the FastSpring API See Provide Consumers with Pre-Authenticated Account Management Links below for more information.

Provide a Consumer with a Pre-Authenticated Account Management Link

If you have your own external consumer account functionality, you can provide pre-authenticated Account Management links to consumers who have logged on to your system. This is accomplished via the /accounts endpoint of the FastSpring API, as shown below:

GET /accounts/{id1},{id2},{id3},.../authenticate

URLs retrieved by this method are valid for 24 hours. If a consumer clicks on a link targeting this URL within the 24 hours, they directly access the Orders tab of Account Management, skipping over the email address prompt.

Send Consumers Directly to the Subscriptions Tab

To send consumers directly to the Subscriptions tab of Account Management, append #/subscriptions to the URL returned in the API response. For example:

https://yourexamplestore.onfastspring.com/account/Mv5c3m6kRaKr_3DHyPr2BQ/dfgOdUwLT7n#/subscriptions