Default Customer Notification Templates

Results in FastSpring Documentation:

Overview

This article provides downloadable copies of the default, unmodified templates for customer notifications.

Since FastSpring is the merchant and seller of record for all transactions we process, customers buy from FastSpring rather than from you. Therefore, FastSpring is responsible for providing email receipts and subscription-related messages directly to customers. Thus, you do not have to send email receipts or subscription-related messages to your customers; FastSpring takes care of that for you.

You can modify and customize the contents of the messages that FastSpring sends to customers by editing the messages' templates. For more information, see our articles about Customer Notifications and the Template Reference.

Reverting Message Templates to Their Default Statuses

This article provides the default code for the various customer notification templates, as they are when a brand new Store is created. These files may be helpful in case you make a mistake modifying your template, and you want to revert to the original/default version of the message. You can download a copy of the template file from this article and then copy and paste from the file into the corresponding template in the FastSpring App under Settings → Customer Emails.

Important

You should only do this if you understand what will happen. If you completely replace the template for a given message with that message's default template, any changes that have been made to the modified template are lost. You should manually back up your existing template locally or in a network location before you replace it with the default version.

Note

All files are provided here in .txt format for maximum compatibility with the editing application of your preference.

Note

The Subject of each message is a separate field from the message body in the FastSpring App. The subject is the same for both the HTML and Text versions of each message. Accordingly, the contents of the Subject field are provided in a separate .txt file for each message.

Message	Subject	HTML Version	Text Version
Default Gift Purchaser Receipt	default gift purchaser receipt subject.txt	default gift purchaser receipt.txt	default gift purchaser receipt (text).txt
Default Gift Recipient Fulfillment	default gift recipient fulfillment subject.txt	default gift recipient fulfillment.txt	default gift recipient fulfillment (text).txt
Default Order Receipt	default order receipt subject.txt	default order receipt.txt	default order receipt (text).txt
Order Canceled	order canceled subject.txt	order canceled.txt	order canceled (text).txt
Order Pending Approval	order pending approval subject.txt	order pending approval.txt	order pending approval (text).txt
Payment Required for the Order	payment required for the order subject.txt	payment required for the order.txt	payment required for the order (text).txt

Message

Subject

HTML Version

Text Version

Default Gift Purchaser Receipt

default gift purchaser receipt subject.txt

default gift purchaser receipt.txt

default gift purchaser receipt (text).txt

Default Gift Recipient Fulfillment

default gift recipient fulfillment subject.txt

default gift recipient fulfillment.txt

default gift recipient fulfillment (text).txt

Default Order Receipt

default order receipt subject.txt

default order receipt.txt

default order receipt (text).txt

Order Canceled

order canceled subject.txt

order canceled.txt

order canceled (text).txt

Order Pending Approval

order pending approval subject.txt

order pending approval.txt

order pending approval (text).txt

Payment Required for the Order

payment required for the order subject.txt

payment required for the order.txt

payment required for the order (text).txt

Message	Subject	HTML Version	Text Version
Activated	activated subject.txt	activated.txt	activated (text).txt
Canceled	canceled subject.txt	canceled.txt	canceled (text).txt
Charge Completed	charge completed subject.txt	charge completed.txt	charge completed (text).txt
Charge Failed	charge failed subject.txt	charge failed.txt	charge failed (text).txt
Deactivated	deactivated subject.txt	deactivated.txt	deactivated (text).txt
Payment Overdue	payment overdue subject.txt	payment overdue.txt	payment overdue (text).txt
Payment Reminder	payment reminder subject.txt	payment reminder.txt	payment reminder (text).txt
Trial Reminder	trial reminder subject.txt	trial reminder.txt	trial reminder (text).txt
Updated	updated subject.txt	updated.txt	updated (text).txt

Message

Subject

HTML Version

Text Version

Activated

activated subject.txt

Canceled