Default Customer Notification Templates
Overview
This article provides downloadable copies of the default, unmodified templates for customer notifications.
Since FastSpring is the merchant and seller of record for all transactions we process, customers buy from FastSpring rather than from you. Therefore, FastSpring is responsible for providing email receipts and subscription-related messages directly to customers. Thus, you do not have to send email receipts or subscription-related messages to your customers; FastSpring takes care of that for you.
You can modify and customize the contents of the messages that FastSpring sends to customers by editing the messages' templates. For more information, see our articles about Customer Notifications and the Template Reference.
Reverting Message Templates to Their Default Statuses
This article provides the default code for the various customer notification templates, as they are when a brand new Store is created. These files may be helpful in case you make a mistake modifying your template, and you want to revert to the original/default version of the message. You can download a copy of the template file from this article and then copy and paste from the file into the corresponding template in the FastSpring App under Settings → Customer Emails.
Important
Note
Note
Order Message Templates
| Message | Subject | HTML Version | Text Version |
|---|---|---|---|
| Default Gift Purchaser Receipt | default gift purchaser receipt subject.txt | default gift purchaser receipt.txt | default gift purchaser receipt (text).txt |
| Default Gift Recipient Fulfillment | default gift recipient fulfillment subject.txt | default gift recipient fulfillment.txt | default gift recipient fulfillment (text).txt |
| Default Order Receipt | default order receipt subject.txt | default order receipt.txt | default order receipt (text).txt |
| Order Canceled | order canceled subject.txt | order canceled.txt | order canceled (text).txt |
| Order Pending Approval | order pending approval subject.txt | order pending approval.txt | order pending approval (text).txt |
| Payment Required for the Order | payment required for the order subject.txt | payment required for the order.txt | payment required for the order (text).txt |
Subscription Message Templates
| Message | Subject | HTML Version | Text Version |
|---|---|---|---|
| Activated | activated subject.txt | activated.txt | activated (text).txt |
| Canceled | canceled subject.txt | canceled.txt | canceled (text).txt |
| Charge Completed | charge completed subject.txt | charge completed.txt | charge completed (text).txt |
| Charge Failed | charge failed subject.txt | charge failed.txt | charge failed (text).txt |
| Deactivated | deactivated subject.txt | deactivated.txt | deactivated (text).txt |
| Payment Overdue | payment overdue subject.txt | payment overdue.txt | payment overdue (text).txt |
| Payment Reminder | payment reminder subject.txt | payment reminder.txt | payment reminder (text).txt |
| Trial Reminder | trial reminder subject.txt | trial reminder.txt | trial reminder (text).txt |
| Updated | updated subject.txt | updated.txt | updated (text).txt |
Account Message Templates
| Message | Subject | HTML Version | Text Version |
|---|---|---|---|
| Login URL |