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Default Customer Notification Templates

Overview

Since FastSpring is the merchant and seller of record for all transactions we process, customers buy from FastSpring rather than from you. Therefore, FastSpring is responsible for providing email receipts and subscription-related messages directly to customers.FastSpring takes care of that for you.

Overview

You can modify and customize the contents of the messages that FastSpring sends to customers by editing the messages' templates. For more information, see our articles about Customer Notifications and the Template Reference.

Reverting Message Templates to Their Default Statuses

Reverting Message Templates to Their Default Statuses

This article provides the default code for the various customer notification templates, as they are when a brand new Store is created. This may be helpful in case you make a mistake modifying your template and you want to revert to the original / default version of the message. You can download a copy of the template file from this article and then copy and paste from the file into the corresponding template in the Dashboard under Settings → Customer Notifications.

Important :

You should only do this if you understand what will happen. If you completely replace the template for a given message with that message's default template, any changes that have been made to the modified template will be lost. It is recommended that you manually back up your existing template locally or in a network location before you replace it with the default version.

Note

All files are provided here in .txt format for maximum compatibility with the editing application of your preference.

Note

The Subject of each message is a separate field in Dashboard, and is the same for both the HTML and Text versions of each message. Accordingly, the contents of the Subject field are included in a separate txt file for each message.

Order Message Templates

Message	Subject	HTML Version	Text Version
Default Gift Purchaser Receipt	default gift purchaser receipt subject.txt	default gift purchaser receipt.txt	default gift purchaser receipt (text).txt
Default Gift Recipient Fulfillment	default gift recipient fulfillment subject.txt	default gift recipient fulfillment.txt	default gift recipient fulfillment (text).txt
Default Order Receipt	default order receipt subject.txt	default order receipt.txt	default order receipt (text).txt
Order Canceled	order canceled subject.txt	order canceled.txt	order canceled (text).txt
Order Pending Approval	order pending approval subject.txt	order pending approval.txt	order pending approval (text).txt
Payment Required for the Order	payment required for the order subject.txt	payment required for the order.txt	payment required for the order (text).txt

Subscription Message Templates

Message	Subject	HTML Version	Text Version
Activated	activated subject.txt	activated.txt	activated (text).txt
Canceled	canceled subject.txt	canceled.txt	canceled (text).txt
Charge Completed	charge completed subject.txt	charge completed.txt	charge completed (text).txt
Charge Failed	charge failed subject.txt	charge failed.txt	charge failed (text).txt
Deactivated	deactivated subject.txt	deactivated.txt	deactivated (text).txt
Payment Overdue	payment overdue subject.txt	payment overdue.txt	payment overdue (text).txt
Payment Reminder	payment reminder subject.txt	payment reminder.txt	payment reminder (text).txt
Trial Reminder	trial reminder subject.txt	trial reminder.txt	trial reminder (text).txt
Updated	updated subject.txt	updated.txt	updated (text).txt

Account Message Templates

Message	Subject	HTML Version	Text Version
Login URL	login url subject.txt	login url.txt	login url (text).txt

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