Examples of Customer-Facing Email Messages
This article provides examples (in download PDF form) of the various email messages that FastSpring sends to customers for transaction, subscription, and account-related purposes.
FastSpring automatically sends transactional email messages (such as order receipts, notifications of subscription activity, and account management login links) to customers, from our address firstname.lastname@example.org. You can customize those messages via the FastSpring App. This article provides examples of those messages in downloadable PDF format.
You can customize the sender's name and the reply-to address used for these messages via Settings → Store Settings.
Email message templates can be edited by selecting the Settings menu and then selecting Customer Emails. Currently, it is possible to edit templates for order-related and subscription-related email messages, as well as the login link message for the account management site. For more information, please see Customer Notifications.
|Charge completed.pdf||Sent following a successful charge on a subscription (e.g., a scheduled payment on a monthly a subscription)||Charge Completed|
|Charge failed.pdf||Sent following a declined or failed charge on a subscription (e.g., a scheduled payment on a monthly subscription)||Charge Failed|
|Email receipt.pdf||Sent following a successful purchase; message contains all receipt information and applicable fulfillment details (by default)|
*Edited by selecting the Successful Order page on the left-hand side of the Settings > Customer Emails tab.
|Default Order Receipt*|
|Gift purchaser receipt.pdf||Sent to the purchaser of a gift purchase following a successful order.||Default Gift Purchaser Receipt|
|Gift recipient fulfillment.pdf||Sent to the recipient of a gift purchase following a successful order.||Default Gift Recipient Fulfillment|
|Login URL.pdf||Sent when a customer visits the account management site on your Storefront and requests a secure login link.||Login URL|
|Order pending approval.pdf||Sent to a buyer who has submitted a purchase order transaction, when the Require Approval configuration option has been set for purchase orders in the Store.||Order Pending Approval|
|Order canceled.pdf||Sent to a buyer when purchase orders are enabled for your account with the Require Approval configuration, and you cancel the buyer's pending PO order.||Order Canceled|
|Payment overdue.pdf||An optional message sent following a declined or failed charge on a subscription when the payment is past due.|
You can control the timing and the number of these optional messages via the Pricing field of the subscription product.
|Payment reminder.pdf||An optional reminder message sent before a scheduled subscription charge (e.g., before a monthly subscription payment is processed).|
You can control the timing of these optional messages via the Pricing field of the subscription product.
|Payment required for the order.pdf||Sent to a buyer following submission of an order that requires a manual payment (e.g., a wire transfer order).||Payment Required for the Order|
|Subscription activated.pdf||Sent following a new subscription purchase. Contains information about the subscription, such as the payment schedule, next payment date, and next payment amount.|
FastSpring sends this message in addition to the order receipt email message.
|Subscription canceled.pdf||Sent when a subscription has been canceled (e.g., by the customer via Account Management, or by your team via the FastSpring App).|
Cancellation does not necessarily imply deactivation of the subscription.
For example, if the customer cancels a subscription via Account Management, the subscription is not deactivated until the next scheduled payment date.
|Subscription deactivated.pdf||Sent following deactivation of a subscription. Deactivation can occur upon reaching the next payment date for a subscription canceled by the customer. It can also occur if you cancel a subscription via the FastSpring App and choose the option to deactivate immediately.||Deactivated|
|Subscription updated.pdf||Sent after you update of a subscription instance (e.g., via the FastSpring App or the FastSpring API).
This message is not sent if the customer updates the payment method on a subscription via Account Management.
|Trial reminder.pdf||Sent before the expiration of a subscription's optional free trial period, typically three days before the first scheduled payment.||Trial Reminder|