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Examples of Customer-Facing Email Messages

Overview

This article provides examples (in download PDF form) of the various email messages that FastSpring sends to customers for transaction, subscription, and account-related purposes.

FastSpring automatically sends transactional email messages (such as order receipts, notifications of subscription activity, and account management login links) to customers, from our address mailer@fastspring.com. You can customize those messages via the Dashboard. This article provides examples of those messages in downloadable PDF format.

You can customize the sender's name and the reply-to address used for these messages via Settings → Store Settings.

 Note

If you need to send particular messages to your customers directly and not have FastSpring send them, please contact FastSpring Support to discuss your needs.

 Tip

If you do not have software that lets you open PDF files on your computer, please visit https://get.adobe.com/reader/ to download Adobe Reader DC for free.

Email message templates can be edited by selecting the Settings menu and then selecting Customer Notifications. Currently, it is possible to edit templates for order-related and subscription-related email messages, as well as the login link message for the account management site. For more information, please see Customer Notifications.

 Note

FastSpring only sends order receipt using the default order receipt template if the New Email System has been enabled for your Store.

 

MessageDescriptionTemplate
Charge completed.pdfSent following a successful charge on a subscription (e.g., a scheduled payment on a monthly a subscription)Charge Completed
Charge failed.pdfSent following a declined or failed charge on a subscription (e.g., a scheduled payment on a monthly subscription)Charge Failed
Email receipt.pdfSent following a successful purchase; message contains all receipt information and applicable fulfillment details (by default)

*Edited by selecting the Successful Order page on the left-hand side of the Settings > Customer Notifications tab.

 Tutorial Video

Check out our tutorial video on adding your logo to customer-facing email receipts: How to Add Your Logo to Customer-Facing Email Receipts.
Default Order Receipt*
Gift purchaser receipt.pdfSent to the purchaser of a gift purchase following a successful order.Default Gift Purchaser Receipt
Gift recipient fulfillment.pdfSent to the recipient of a gift purchase following a successful order.Default Gift Recipient Fulfillment
Login URL.pdfSent when a customer visits the account management site on your Storefront and requests a secure login link.Login URL
Order pending approval.pdfSent to a buyer who has submitted a purchase order transaction, when the Require Approval configuration option has been set for purchase orders in the Store.Order Pending Approval
Order canceled.pdfSent to a buyer when purchase orders are enabled for your account with the Require Approval configuration, and you cancel the buyer's pending PO order.Order Canceled
Payment overdue.pdfAn optional message sent following a declined or failed charge on a subscription when the payment is past due.

You can control the timing and the number of these optional messages via the Pricing field of the subscription product.
Payment Overdue
Payment reminder.pdfAn optional reminder message sent before a scheduled subscription charge (e.g., before a monthly subscription payment is processed).

You can control the timing of these optional messages via the Pricing field of the subscription product.
Payment Reminder
Payment required for the order.pdfSent to a buyer following submission of an order that requires a manual payment (e.g., a wire transfer order).Payment Required for the Order
Subscription activated.pdfSent following a new subscription purchase. Contains information about the subscription, such as the payment schedule, next payment date, and next payment amount.

FastSpring sends this message in addition to the order receipt email message.
Activated
Subscription canceled.pdfSent when a subscription has been canceled (e.g., by the customer via Account Management, or by the seller via the Dashboard).
Cancellation does not necessarily imply deactivation of the subscription.
For example, if the customer cancels a subscription via Account Management, the subscription is not deactivated until the next scheduled payment date.
Canceled
Subscription deactivated.pdfSent following deactivation of a subscription. Deactivation can occur upon reaching the next payment date for a subscription canceled by the customer. It can also occur if you cancel a subscription via the Dashboard and choose the option to deactivate immediately.Deactivated
Subscription updated.pdfSent after you update of a subscription instance (e.g., via the Dashboard or the FastSpring API).

 Note

This message is not sent if the customer updates the payment method on a subscription via Account Management.
Updated
Trial reminder.pdfSent before the expiration of a subscription's optional free trial period, typically three days before the first scheduled payment.Trial Reminder

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