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Examples of Customer-Facing Email Messages


This article provides examples (in download PDF form) of the various email messages that FastSpring sends to customers for transaction, subscription, and account-related purposes.

FastSpring automatically sends transactional email messages (such as order receipts, notifications of subscription activity, and account management login links) to customers, from our address You can customize those messages via the FastSpring App. This article provides examples of those messages in downloadable PDF format.

You can customize the sender's name and the reply-to address used for these messages via Settings → Store Settings.


If you need to send particular messages to your customers directly and not have FastSpring send them, please contact FastSpring Support to discuss your needs.


If you do not have software that lets you open PDF files on your computer, please visit to download Adobe Reader DC for free.

Email message templates can be edited by selecting the Settings menu and then selecting Customer Emails. Currently, it is possible to edit templates for order-related and subscription-related email messages, as well as the login link message for the account management site. For more information, please see Customer Notifications.


FastSpring only sends order receipts using the default order receipt template if the New Email System has been enabled for your Store.


Charge completed.pdfSent following a successful charge on a subscription (e.g., a scheduled payment on a monthly a subscription)Charge Completed
Charge failed.pdfSent following a declined or failed charge on a subscription (e.g., a scheduled payment on a monthly subscription)Charge Failed
Email receipt.pdfSent following a successful purchase; message contains all receipt information and applicable fulfillment details (by default)

*Edited by selecting the Successful Order page on the left-hand side of the Settings > Customer Emails tab.
Default Order Receipt*
Gift purchaser receipt.pdfSent to the purchaser of a gift purchase following a successful order.Default Gift Purchaser Receipt
Gift recipient fulfillment.pdfSent to the recipient of a gift purchase following a successful order.Default Gift Recipient Fulfillment
Login URL.pdfSent when a customer visits the account management site on your Storefront and requests a secure login link.Login URL
Order pending approval.pdfSent to a buyer who has submitted a purchase order transaction, when the Require Approval configuration option has been set for purchase orders in the Store.Order Pending Approval
Order canceled.pdfSent to a buyer when purchase orders are enabled for your account with the Require Approval configuration, and you cancel the buyer's pending PO order.Order Canceled
Payment overdue.pdfAn optional message sent following a declined or failed charge on a subscription when the payment is past due.

You can control the timing and the number of these optional messages via the Pricing field of the subscription product.
Payment Overdue
Payment reminder.pdfAn optional reminder message sent before a scheduled subscription charge (e.g., before a monthly subscription payment is processed).

You can control the timing of these optional messages via the Pricing field of the subscription product.
Payment Reminder
Payment required for the order.pdfSent to a buyer following submission of an order that requires a manual payment (e.g., a wire transfer order).Payment Required for the Order
Subscription activated.pdfSent following a new subscription purchase. Contains information about the subscription, such as the payment schedule, next payment date, and next payment amount.

FastSpring sends this message in addition to the order receipt email message.
Subscription canceled.pdfSent when a subscription has been canceled (e.g., by the customer via Account Management, or by your team via the FastSpring App).
Cancellation does not necessarily imply deactivation of the subscription.
For example, if the customer cancels a subscription via Account Management, the subscription is not deactivated until the next scheduled payment date.
Subscription deactivated.pdfSent following deactivation of a subscription. Deactivation can occur upon reaching the next payment date for a subscription canceled by the customer. It can also occur if you cancel a subscription via the FastSpring App and choose the option to deactivate immediately.Deactivated
Subscription updated.pdfSent after you update of a subscription instance (e.g., via the FastSpring App or the FastSpring API).


This message is not sent if the customer updates the payment method on a subscription via Account Management.
Trial reminder.pdfSent before the expiration of a subscription's optional free trial period, typically three days before the first scheduled payment.Trial Reminder

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