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This article provides details about the fulfillment.failed webhook event.

The fulfillment.failed server webhook event fires if one or more fulfillment actions fail during order fulfillment (e.g., due to insufficient licenses remaining in a pre-generated list). Please see Fulfillments for more information about fulfillment actions.

fulfillment.failed is not affected by webhook expansion.
Each post from FastSpring to your endpoint may contain more than one webhook event in its payload. For more information, please see About Webhooks.

Contents of Event Payload

Each of these contents is a String.
  • product - product path of the product for which fulfillment failed
  • fulfillments - fulfillment action ID for the action that failed - see the Fulfillments section of the product detail page in Dashboard
  • type - type of the failed fulfillment: license, file
  • order - internal order ID of the order for which the fulfillment failed
  • reference - customer-facing order reference of the order for which the fulfillment failed
  • account - FastSpring-generated customer account ID associated with the order for which the fulfillment failed
  • subscription - subscription ID associated with the failed fulfillment, if applicable
  • reason - reason for the failed fulfillment
  • quote -  internal quote ID of the quote associated with the failed fulfillment

fulfillment.failed Webhook Example:

  • { 
       "reason":"Does not have available licenses: 3, LicenseDispenser[yoiEYeJ3RnSwTghMu_oDDQ,]"