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How Do I Add My Logo to Customer-Facing Email Messages?

Overview

This article provides quick and easy instructions for displaying your logo image in customer-facing email messages.

By default, FastSpring automatically sends various transactional email messages to your customers, such as email receipts and notifications about subscription charges. This article provides simple instructions for adding your logo to all customer-facing email messages with one simple process.

 Note

To render your logo on customer-facing email messages, you need to have the logo image file hosted somewhere externally so it can be accessed via a URL.

 Note

For email messages, we recommend using a logo image no wider than 275 pixels; the default FastSpring logo image is 143 x 35.

For more information about customer-facing email messages, see:

 

Modify the Shared Snippet

By default, nearly all customer-facing email messages use a common heading section and a common footer section. Therefore, you can make a header or footer change once, and it have it automatically applied to all types of customer-facing email messages.

  1. In the FastSpring App, click the Settings menu and then select the Customer Emails tab.


     
  2. On the left-hand side of the page, select Shared Snippets.


     
  3. In the list of shared snippets, locate the one named {{>logo}}; you may need to scroll down to find it. Click Edit below the {{>logo}} snippet.


     
  4. In the Shared Snippet dialog, delete the placeholder image URL from the Snippet Text/HTML Value field and then enter the URL for your logo image.

     Reminder

    For email messages, we recommend using a logo image no wider than 275 pixels; the default FastSpring logo image is 143 x 35.


     
  5. Click Save.

That is all it takes. Since the {{>logo}} snippet is used at the top of all message templates by default, your change automatically affects all types of customer-facing email messages. Your change should take effect for new, live email messages within just a few minutes after saving it.

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