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How Do I Add My Logo to Customer-Facing Email Messages?

Overview

By default, FastSpring automatically sends various transactional email messages to your customers, such as email receipts and notifications when a subscription charge occurs.This article provides simple instructions for adding your logo to all customer-facing email messages.

Overview

By default, FastSpring automatically sends various transactional email messages to your customers, such as email receipts and notifications when a subscription charge occurs.This article provides simple instructions for adding your logo to all customer-facing email messages.

 

By default, FastSpring automatically sends various transactional email messages to your customers, such as email receipts and notifications when a subscription charge occurs.This article provides simple instructions for adding your logo to all customer-facing email messages.

 Note

To render your logo on customer-facing email messages, you will need to have the logo image file hosted somewhere externally so it can be accessed via a URL.

 Note

For email messages, we recommend using a logo image no wider than 275 pixels; the default FastSpring logo image is 143 x 35.

 Tip

For more information about customer-facing email messages, see:

Modify the Shared Snippet

By default, nearly all customer-facing email messages use a common heading section and a common footer section. This means you can make a header or footer change once and it have it automatically applied to all types of customer-facing email messages.

  1. In the Dashboard, click the Settings menu and then select the Customer Notifications tab.

    User-added image
     
  2. On the left-hand side of the page, select Shared Snippets.

    User-added image
     
  3. In the list of shared snippets, locate the one named {{>logo}}; you may need to scroll down to find it. Click EDIT below the {{>logo}} snippet.

    User-added image
     
  4. In the Shared Snippet dialog, delete the placeholder image URL from the Snippet Text/HTML Value field and then enter the URL for your own logo image.

     Reminder

    For email messages, we recommend using a logo image no wider than 275 pixels; the default FastSpring logo image is 143 x 35.


    User-added image
     

  5. Click SAVE.

 

That is all it takes. Since the {{>logo}} snippet is used at the top of all message templates by default, your change will automatically affect all types of customer-facing email messages. Your change should take effect for new, live email messages within just a few minutes after saving it.

 

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