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order.failed

Overview

The order.failed server webhook event fires when an order has failed during checkout (e.g., due to a declined payment card).

The order.failed server webhook event fires when an order has failed during checkout (e.g., due to a declined payment card).

 About Webhook Expansion

When webhook expansion is enabled, the order.failed event payload includes the full customer account object, rather than just the account ID.

 IMPORTANT

Each post from FastSpring to your endpoint may contain more than one webhook event in its payload. For more information, please see About Webhooks.

 

Contents of Event Payload

Name

Type

Description

order

string

internal order ID

id

string

internal order ID

reference

string

customer-visible order reference

buyerReference

string

optional purchase order number entered by the customer

ipAddressnumber

the customer's apparent IP address

completed

Boolean

"false" if not completed; never "true" for order.failed

changed

integer

date of the most recent update to the order record, in milliseconds

changedValue

integer

date of the most recent update to the order record, in milliseconds
(backward compatibility)

changedInSeconds

integer

date of the most recent update to the order record, in seconds

changedDisplay

string

date of the most recent update to the order record, formatted for display based on the language in which the order was processed

language

string

two-character ISO code for the order language

live

Boolean

"false" for a test order

currency

string

three-character ISO code for the order currency

payoutCurrency

string

three-character ISO code for the currency in which your disbursement will be made

invoiceUrl

string

URL of the customer-facing invoice for this order

account

string (expansion disabled)
object (expansion enabled)

FastSpring-generated customer account ID (expansion disabled)
details of the customer account (expansion enabled)

account.id

string

FastSpring-generated customer account ID

account.account

string

FastSpring-generated customer account ID

account.contact

object

customer's contact details

account.contact.first

string

customer's first name

account.contact.last

string

customer's last name

account.contact.email

string

customer's email address

account.contact.company

string

customer's company name

account.contact.phone

string

customer's telephone number

account.language

string

two-character ISO code for the language associated with the customer's account

account.country

string

two-character ISO code for the country associated with the customer's account

account.lookup

object

multiple-field object containing lookup IDs for the customer account (e.g., for use with the /accounts endpoint of the FastSpring API)

account.lookup.global

string

external customer account ID, generated by FastSpring

account.url

string

URL for the Store's default account management page

total

number

order total in the transaction's currency

totalDisplay

string

order total, formatted for display in the transaction's currency

totalInPayoutCurrency

number

order total in the currency of your FastSpring disbursements

totalInPayoutCurrencyDisplay

string

order total, formatted for display in the currency of your FastSpring disbursements

tax

number

amount of tax

taxDisplay

string

amount of tax, formatted for display in the transaction's currency

taxInPayoutCurrency

number

amount of tax in the currency of your FastSpring disbursements

taxInPayoutCurrencyDisplay

string

amount of tax, formatted for display in the currency of your FastSpring disbursements

subtotal

number

order subtotal in the transaction's currency

subtotalDisplay

string

order subtotal, formatted for display in the transaction's currency

subtotalInPayoutCurrency

number

order subtotal in the currency of your FastSpring disbursements

subtotalInPayoutCurrencyDisplay

string

order subtotal, formatted for display in the currency of your FastSpring disbursements

discount

number

total discount applied to the order in the transaction's currency

discountDisplay

string

total discount applied to the order, formatted for display in the transaction's currency

discountInPayoutCurrency

number

total discount applied to the order, in the currency of your FastSpring disbursements

discountInPayoutCurrencyDisplay

string

total discount applied to the order, formatted for display in the currency of your FastSpring disbursements

discountWithTax

number

discount amount including tax

discountWithTaxDisplay

string

discount amount including tax, formatted for display in the transaction's currency

discountWithTaxInPayoutCurrency

number

discount amount including tax, in the currency of your FastSpring disbursements

discountWithTaxInPayoutCurrencyDisplay

string

discount amount including tax, formatted for display in the currency of your FastSpring disbursements

billDescriptor

string

the description information sent to the payment account for display on the customer's statement (always "N/A" for this event)

payment

object

details about the transaction's payment method (always empty for order.failed because the payment was not successful)

reason

string

reason the order failed (e.g., "PAYMENT" for a declined transaction)

customer

object

details about the customer

customer.first

string

customer's first name

customer.last

string

customer's last name

customer.email

string

customer's email address

customer.company

string

customer's company name

customer.phone

string

customer's telephone number

address

object

details about the customer address associated with this order

address.city

string

name of the city in the address

address.addressLine1

string

first address line (for physical shipments or when Force physical address collection for all orders is enabled for the Storefront)

address.addressLine2

string

second, optional address line (for physical shipments or when Force physical address collection for all orders is enabled for the Storefront)

address.regionCode

string

two-character ISO code for the state of the address (present for U.S. addresses only)

address.regionDisplay

string

state or region of the address, formatted for display

address.region

string

state or region of the address (backward compatibility)

address.postalCode

string

postal code of the address

address.country

string

country of the address

address.display

string

concatenated string of address information, formatted for display

recipients

array

details on the customer or the recipient of gift purchases; for non-gift purchases, info will be the same as customer and address info

recipients.recipient

object

object containing all details of the current recipient in the array

recipients.recipient.first

string

recipient's first name

recipients.recipient.last

string

recipient's last name

recipients.recipient.email

string

recipient's email address

recipients.recipient.company

string

recipient's company (optional)

recipients.recipient.phone

string

recipient's phone number

recipients.recipient.account

string (expansion disabled)
object (expansion enabled)

recipient's FastSpring-generated customer account ID (expansion disabled)
details of the recipient's customer account (expansion enabled)

recipients.recipient.account.id

string

recipient's FastSpring-generated customer account ID

recipients.recipient.account.account

string

recipient's FastSpring-generated customer account ID (backward compatibility)

recipients.recipient.account.contact

object

recipient's contact details

recipients.recipient.account.contact.first

string

recipient's first name

recipients.recipient.account.contact.last

string

recipient's last name

recipients.recipient.account.contact.email

string

recipient's email address

recipients.recipient.account.contact.company

string

recipient's company name

recipients.recipient.account.contact.phone

string

recipient's telephone number

recipients.recipient.account.language

string

two-character ISO code for the language associated with the recipient's account

recipients.recipient.account.country

string

two-character ISO code for the country associated with the recipient's account

recipients.recipient.account.lookup

object

multiple-field object containing lookup IDs for the recipient's customer account (e.g., for use with the /accounts endpoint of the FastSpring API)

recipients.recipient.account.lookup.global

string

recipient's external customer account ID, generated by FastSpring

recipients.recipient.account.lookup.custom

string

optional custom account ID specified via the /accounts endpoint of the FastSpring API (not shown in examples below)

recipients.recipient.account.url

string

URL for the Store's default account management page

recipients.recipient.address

object

mutli-line object containing recipient address information

recipients.recipient.address.addressLine1

string

recipient's street address (when a physical product was in the order or "Force physical address collection" was enabled)

recipients.recipient.address.city

string

recipient's city

recipients.recipient.address.regionCode

string

two-character ISO code for the state of the address (present for U.S. addresses only)

recipients.recipient.address.regionDisplay

string

state or region of the address, formatted for display

recipients.recipient.address.region

string

state or region of the address

recipients.recipient.address.postalCode

string

postal code of the address

recipients.recipient.address.country

string

country of the address

recipients.recipient.address.display

string

concatenated string of address information, formatted for display

notes

array

optional internal order notes entered via Dashboard

items

array

products included in the order, one object per product

items.product

string

product path/product ID

items.quantity

integer

quantity of the current product in this transaction

items.display

string

customer-facing Display name of the product

items.sku

string

optional internal SKU ID (e.g., your part number) for the current product

items.subtotal

number

subtotal for the current product, in the transaction's currency

items.subtotalDisplay

string

subtotal for the current product, formatted for display in the transaction's currency

items.subtotalInPayoutCurrency

number

subtotal for the current product, in the currency of your FastSpring disbursements

items.subtotalInPayoutCurrencyDisplay

string

subtotal for the current product, formatted for display in the currency of your FastSpring disbursements

items.attributes

object

multiple-field object containing optional product-level attributes for the current product

items.discount

number

amount of any discount applied to the current product

items.discountDisplay

string

amount of any discount applied to the current product, formatted for display in the transaction's currency

items.discountInPayoutCurrency

number

amount of any discount applied to the current product, in the currency of your FastSpring disbursements

items.discountInPayoutCurrencyDisplay

string

amount of any discount applied to the current product, formatted for display in the currency of your FastSpring disbursements

items.driver

object

when the current item was sold as a cross-sell or an upsell, or when the current item is a bundle child or a subscription's
one-time setup fee, this indicates the relationship to driving product

items.driver.type

string

relationship to parent / triggering item (e.g., "cross-sell", "bundle", "configuration", "one_time_fee")

items.driver.path

string

product path/ID of parent/triggering item:
when type = "cross-sell" this indicates the triggering item;
when type = "bundle" this indicates in the bundle parent, meaning that the current item is a child of the specified bundle product
when type = "configuration" this indicates the triggering item (as with a cross-sell)
when type = "one_time_fee" this indicates the subscription product with which the one-time setup fee is associated

items.coupon

string

coupon ID of the coupon applied to the current product (if any)

coupons

array

coupon ID(s) of the coupon(s) applied to the order (if any) (Note: currently, only one coupon can be applied per order)

 

Examples

Example 1 - Webhook Expansion Disabled

order.failed webhook example (webhook expansion disabled)
{  
   "order":"Z3ptXVKHT7afMupI-oo19w",
   "id":"Z3ptXVKHT7afMupI-oo19w",
   "reference":null,
   "buyerReference":null,
   "ipAddress": "000.000.00.000",
   "completed":false,
   "changed":1542312709135,
   "changedValue":1542312709135,
   "changedInSeconds":1542312709,
   "changedDisplay":"11/15/18",
   "language":"en",
   "live":true,
   "currency":"USD",
   "payoutCurrency":"USD",
   "invoiceUrl":"https://yourexamplestore.onfastspring.com/account/order/null/invoice"",
   "account":"N8FjcSWcQNeYCc-suM1O8g",
   "total":4.95,
   "totalDisplay":"$4.95",
   "totalInPayoutCurrency":4.95,
   "totalInPayoutCurrencyDisplay":"$4.95",
   "tax":0.0,
   "taxDisplay":"$0.00",
   "taxInPayoutCurrency":0.0,
   "taxInPayoutCurrencyDisplay":"$0.00",
   "subtotal":4.95,
   "subtotalDisplay":"$4.95",
   "subtotalInPayoutCurrency":4.95,
   "subtotalInPayoutCurrencyDisplay":"$4.95",
   "discount":0.0,
   "discountDisplay":"$0.00",
   "discountInPayoutCurrency":0.0,
   "discountInPayoutCurrencyDisplay":"$0.00",
   "discountWithTax":0.0,
   "discountWithTaxDisplay":"$0.00",
   "discountWithTaxInPayoutCurrency":0.0,
   "discountWithTaxInPayoutCurrencyDisplay":"$0.00",
   "billDescriptor":"N/A",
   "payment":{  

   },
   "reason":"PAYMENT",
   "customer":{  
      "first":"Leeroy",
      "last":"Jenkins",
      "email":"ne1@all.com",
      "company":"Chicken Danger, Inc.",
      "phone":null
   },
   "address":{  
      "city":"Lincoln",
      "regionCode":"NE",
      "regionDisplay":"Nebraska",
      "region":"Nebraska",
      "postalCode":"68508",
      "country":"US",
      "display":"Lincoln, Nebraska, 68508, US"
   },
   "recipients":[  
      {  
         "recipient":{  
            "first":"Tom",
            "last":"Bradly",
            "email":"jJenkins+test@fastspring.com",
            "company":null,
            "phone":null,
            "account":null,
            "address":{  
               "city":"Santa Barbara",
               "regionCode":"CA",
               "regionDisplay":"California",
               "region":"California",
               "postalCode":"93101",
               "country":"US",
               "display":"Santa Barbara, California, 93101, US"
            }
         }
      }
   ],
   "notes":[  

   ],
   "items":[  
      {  
         "product":"example1",
         "quantity":1,
         "display":"Example Product 1",
         "sku":null,
         "subtotal":4.95,
         "subtotalDisplay":"$4.95",
         "subtotalInPayoutCurrency":4.95,
         "subtotalInPayoutCurrencyDisplay":"$4.95",
         "discount":0.0,
         "discountDisplay":"$0.00",
         "discountInPayoutCurrency":0.0,
         "discountInPayoutCurrencyDisplay":"$0.00",
         "driver":{  
            "type":"cross-sell",
            "path":"example1"
         }
      }
   ]
}

 

Example 2 - Webhook Expansion Enabled

order.failed webhook example (webhook expansion enabled)
{
  "order":"-wgJI5wrQVq2a8V2Z8vpyA",
  "id":"-wgJI5wrQVq2a8V2Z8vpyA",
  "reference":null,
  "buyerReference":null,
  "ipAddress": "000.000.00.000",
  "completed":false,
  "changed":1584726571703,
  "changedValue":1584726571703,
  "changedInSeconds":1584726571,
  "changedDisplay":"3/20/20",
  "language":"en",
  "live":true,
  "currency":"USD",
  "payoutCurrency":"USD",
  "invoiceUrl":"https://yourexamplestore.onfastspring.com/account/order/null/invoice",
  "account":{
    "id":"gB_slATyQBqSpAxA7-1YAg",
    "account":"gB_slATyQBqSpAxA7-1YAg",
    "contact":{
      "first":"Leeroy",
      "last":"Jenkins",
      "email":"ne1@all.com",
      "company":"Chicken Danger, Inc.",
      "phone":"8054099008"
    },
    "language":"en",
    "country":"US",
    "lookup":{
      "global":"VKMqlZ--TIuD44BvXdNkbg"
    },
    "url":"https://yourexamplestore.onfastspring.com/account"
  },
  "total":10.72,
  "totalDisplay":"$10.72",
  "totalInPayoutCurrency":10.72,
  "totalInPayoutCurrencyDisplay":"$10.72",
  "tax":0.72,
  "taxDisplay":"$0.72",
  "taxInPayoutCurrency":0.72,
  "taxInPayoutCurrencyDisplay":"$0.72",
  "subtotal":10.0,
  "subtotalDisplay":"$10.00",
  "subtotalInPayoutCurrency":10.0,
  "subtotalInPayoutCurrencyDisplay":"$10.00",
  "discount":0.0,
  "discountDisplay":"$0.00",
  "discountInPayoutCurrency":0.0,
  "discountInPayoutCurrencyDisplay":"$0.00",
  "discountWithTax":0.0,
  "discountWithTaxDisplay":"$0.00",
  "discountWithTaxInPayoutCurrency":0.0,
  "discountWithTaxInPayoutCurrencyDisplay":"$0.00",
  "billDescriptor":"N/A",
  "payment":{

  },
  "reason":"PAYMENT",
  "customer":{
    "first":"Leeroy",
    "last":"Jenkins",
    "email":"ne1@all.com",
    "company":null,
    "phone":null
  },
  "address":{
    "city":"Lincoln",
    "regionCode":"NE",
    "regionDisplay":"Nebraska",
    "region":"Nebraska",
    "postalCode":"68512",
    "country":"US",
    "display":"Lincoln, Nebraska, 68512, US"
  },
  "recipients":[
    {
      "recipient":{
        "first":"Leeroy",
        "last":"Jenkins",
        "email":"ne1@all.com",
        "company":null,
        "phone":null,
        "account":{
          "id":"gB_slATyQBqSpAxA7-1YAg",
          "account":"gB_slATyQBqSpAxA7-1YAg",
          "contact":{
            "first":"Leeroy",
            "last":"Jenkins",
            "email":"ne1@all.com",
            "company":"Chicken Danger, Inc.",
            "phone":"8054099008"
          },
          "language":"en",
          "country":"US",
          "lookup":{
            "global":"VKMqlZ--TIuD44BvXdNkbg"
          },
          "url":"https://yourexamplestore.onfastspring.com/account"
        },
        "address":{
          "city":"Lincoln",
          "regionCode":"NE",
          "regionDisplay":"Nebraska",
          "region":"Nebraska",
          "postalCode":"68512",
          "country":"US",
          "display":"Lincoln, Nebraska, 68512, US"
        }
      }
    }
  ],
  "notes":[

  ],
  "items":[
    {
      "product":"example-product-1",
      "quantity":1,
      "display":"Example Product 1",
      "sku":"skuex1",
      "subtotal":10.0,
      "subtotalDisplay":"$10.00",
      "subtotalInPayoutCurrency":10.0,
      "subtotalInPayoutCurrencyDisplay":"$10.00",
      "attributes":{
        "conditions":"{exclude:{countries:['AT','GB']}}"
      },
      "discount":0.0,
      "discountDisplay":"$0.00",
      "discountInPayoutCurrency":0.0,
      "discountInPayoutCurrencyDisplay":"$0.00",
      "driver":{
        "type":"cross-sell",
        "path":"yourexamplestore"
      }
    }
  ]
}

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