Collapse Menu
Docs Home
Extensibility Options
Contact Support

Re-sending Email Messages and Webhooks for Orders and Subscriptions

Overview

On the details page of an order record or a subscription record in the Dashboard, you can see lists of all email messages and webhook events that have been sent for the selected order or subscription.

Overview

On the details page of an order record or a subscription record in the Dashboard, you can see lists of all email messages and webhook events that have been sent for the selected order or subscription.

 

On the details page of an order record or a subscription record in the Dashboard, you can see lists of all email messages and webhook events that have been sent for the selected order or subscription. In addition to viewing the summarized history of email messages and webhook events, you can also do the following:

  • Re-send individual email messages
  • View the payloads of individual webhook events (and copy and paste if desired)
  • Re-post individual webhook events

To view the complete history of email messages and webhooks sent in relation to an order or a subscription, begin by accessing the details of the order or subscription in question. You can search for an order from the main page of the Dashboard or via the Activity menu.

Once you have accessed the details of the order or subscription, scroll down to the Webhooks and Emails sections of the page. They appear just above the Timeline section at the bottom of the page (formerly titled the Events section).

 

To Re-send Individual Email Messages

User-added image

  1. In the Emails section, click anywhere in the row of the message you want to re-send. A popup dialog will appear showing the details of the message.

    User-added image
     
  2. Click RESEND to re-send the message. The message will be re-sent immediately and a confirmation will appear at the bottom of the popup dialog.

    User-added image
     


 

To View the Payloads of Individual Webhook Events and Re-post Them

User-added image

  1. In the Webhooks section, identify the webhook event whose payload you want to view or re-post. The Event column indicates the type of event that occurred, and the Webhook column shows the name of the webhook (if a name has been specified) for which the event was originally posted.

    Click here for an illustration of the webhook name shown on Integrations -> Webhooks.
    User-added image

  2. Click anywhere in the row of the event you want to view or re-post. A popup dialog will appear showing the details of the event, including the entire JSON payload for the event. You can scroll down to view or copy the entire payload from this dialog.

    User-added image
     
  3. Click RESEND to re-post the event to the URL or endpoint configured for the webhook on Integrations -> Webhooks. The event will be re-posted immediately, and a confirmation message will appear at the bottom of the popup dialog.

    User-added image

About Unsuccessful Webhook Event Postings

In case FastSpring was unable to successfully post an event (based on the response from your server), the name of the event will appear in red in the Webhooks section of the order details.

User-added image

When you drill into the event details, the date / time line will be shown with a red background.

User-added image

You can still re-post the event just as you could for a successful post.

Try FastSpring

Get a free account and see why FastSpring is the ecommerce partner of choice for software providers around the world. Try our full-service ecommerce solution today to unlock revenue growth for your online company.