FastSpring sells software products from thousands of software companies. If you do not recognize a charge and would like us to get you a receipt, or suspect that the charge is fraudulent, we can quickly investigate and help you resolve the issue. Please use the form below to search for the transaction. If we can find a record of the transaction, we will email the receipt to the address that was used for the purchase.
FastSpring is a trusted reseller of software products and services. We handle all aspects of purchasing and delivery, including licensing and activation. We also take care of all aspects of buyer satisfaction and payment-based customer support.
Please fill out the form if you:
Don’t recognize a charge on your card
Suspect a fraudulent charge on your card
Need a receipt or invoice for a charge
Please note all fields are required. If you don’t have exact information (e.g. for date of charge), enter an approximation.
Frequently Asked Questions
Buying From FastSpring-Enabled Stores
While purchasing, I received an error message indicating that I must accept the terms and conditions to continue, but I cannot see a check box to accept them.
We have heard of some cases where prior session data or certain browser plug-ins can interfere with our ability to display the check box. To bypass this issue, please try one of the following:
Try again with a fresh browser session (clear your browser’s cache before you retry).
Attempt the purchase again using a completely different web browser (e.g. Google Chrome instead of Safari).
Try the purchase from a different computer altogether.
I am having trouble downloading a product I purchased.
If you have a contact e-mail or link within your order confirmation e-mail message, please use that to contact the product provider directly. Otherwise please contact firstname.lastname@example.org with the order information.
Note that any charge you see is likely a pre-authorization charge which will drop off automatically after a few business days. If the charge does not drop off, please fill out our charge inquiry form.
I’d like to request a tax refund or a VAT refund.
VAT can be refunded within 30 days of a charge when a valid VAT ID is provided and the order is paid with credit/debit card, PayPal, or Amazon Payments. Please contact email@example.com with the VAT ID.
If you have a subscription notification e-mail message, it should contain a link you can use to access the subscription; please follow the instructions in the message to edit or cancel the subscription.
I’d like to request a refund for a product I purchased.
If you have a contact email or link within your order confirmation email message, please use that to contact the product provider directly. If you need additional help with refunds, please contact firstname.lastname@example.org.
I need help with a product I purchased.
If you have a contact e-mail or link within your order confirmation e-mail message, please use that to contact the product provider directly.
PayPal Processing Notice
Beginning October 1, 2019 to improve the performance of transactions certain subscriptions previously processed by PayPal US, the service provider, will now be processed by PayPal EU. The entity is also a controller of personal data processed in connection with the services provided by us. The terms of provision of our service do not change. The shape of the service, as well as the scope, purpose, and conditions of processing that personal data, remain the same.