Consumer Support

FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.

"FSPRG" on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring.

General Consumer Support Inquiries

Please contact us by email at orderscontact@fastspring.com. To help us resolve your request as efficiently as possible, include as much of the following information as possible:

Your full name and email address
Type of issue (tax, purchase, billing, refund, licenses/downloads)
A detailed description of the issue
Whether you’ve already made a purchase
Order details (purchase website, product name, order ID, charge date, amount, and currency)

Thank you for your patience — we’ll get back to you as quickly as we can.