Consumer Support
FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.
FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.
"FSPRG" on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring.
FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.
"FSPRG" on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring.
If you do not recognize a charge from FastSpring:
1. Search your email for "FSPRG" or "FastSpring" and look for order receipts close to the charge date.
2. Ask your household members to search their email for a receipt from FastSpring.
3. If you still do not recognize the charge, look up the charge using the form below.
If you do not have exact information then enter an approximation.
If we find your order, we will send the receipt to the email used for the purchase.
If we cannot find your order, your request will be forwarded to Consumer Support.
We’re sorry — our charge lookup tool is currently unavailable due to unexpected technical issues. We understand how important it is to access this information, and we’re working to resolve the issue as quickly as possible.
In the meantime, if you need help identifying a charge, please email us at orderscontact@fastspring.com and provide the following:
1. Charge Date
2. Charge Amount
3. Payment Method
4. Card Type
5. Last 4 digits of card used OR Paypal Transaction ID
6. Email used for purchase
7. Currency
Thank you for your patience and understanding!