Charged After Order Declined
If your order is declined, any charge on your account is likely a small and temporary pre-authorization that will automatically clear from your statement. Re-check your statement after several business days.
Additional charge on statement beyond order amount
There are several reasons for unexpected charges:
Small charge of approximately 1 US Dollar or 1 Euro: Likely a temporary authorization to verify that your card or account is active, which will automatically clear from your statement. Re-check your statement after several business days.
Full order amount charged more than one time: Your statement may mistakenly display the order twice or display the completed charge and temporary authorization separately.
Two or more completed charges: To request a refund of a duplicate charge, contact the company you purchased from. FastSpring is not authorized to issue refunds without Seller approval. Find contact info for the Seller company you purchased from on your invoice listed under Product Support or in your email receipt.