FastSpring provides ecommerce services for thousands of global companies.
Refunds: For the fastest refund, contact where you purchased. FastSpring is not authorized to issue refunds because each Seller company sets their own refund policy. Find contact info for the Seller on the website where you purchased, in your email receipt, or on your invoice listed under Product Support.
Select a category to submit a support inquiry:
If “FSPRG” appears on your bank, credit card, or financial statement, you likely purchased a product from a company that uses FastSpring to process online transactions.
FSPRG is short for FastSpring, an authorized reseller of software, digital products, and services for thousands of global companies. Charges on your statement may include: FSPRG.COM, FSPRG.NL, FSPRG.UK, FS*[PRODUCT NAME], or a combination of the terms BRTMKT DBA FASTSPRING BICESTER GBR or BRTMKT FASTSPRING CONVENTRY.
If you are unsure where the charge came from:
For the fastest help, provide as much information you can as accurately as possible. Refresh the page to search for your charge as many times as you want before you contact support.
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
As required by law, FastSpring collects applicable taxes on all purchases.
If eligible, FastSpring can refund tax within 30 days of purchase made via credit/debit card, PayPal, or Amazon Payments.
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
If “FSPRG” appears on your bank, credit card, or financial statement, you likely purchased a product from a company that uses FastSpring to process online transactions.
FSPRG is short for FastSpring, an authorized reseller of software, digital products, and services for thousands of global companies. Charges on your statement may include: FSPRG.COM, FSPRG.NL, FSPRG.UK, FS*[PRODUCT NAME], or a combination of the terms BRTMKT DBA FASTSPRING BICESTER GBR or BRTMKT FASTSPRING CONVENTRY.
If you are unsure where the charge came from:
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
In your subscription notification email, follow the instructions to edit or cancel the subscription.
If you are unable to locate this information, click Contact Support below.
If you cancel your auto-renewal plan, your subscription is automatically canceled and deactivated at your next payment cycle.
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
Wire instructions and bank account information is customized for each buyer to minimize exchange and wire handling costs.
Place an order online and choose Wire Transfer to receive the banking information for the order. These details are not provided in advance of an actual order.
Some bank wire transfers can take 3-5 business days to process.
Request a wire trace:
A wire trace can take 1-3 business days to complete.
A charge may be declined for any of the following reasons:
Recommendations:
Browser issues can hide the required check box to accept the terms and conditions during purchase.
To bypass this issue:
In September 2020, FastSpring partnered with a third party global tax monitoring service. In some cases, tax rates for your recurring subscription will change slightly to be more compliant or become eligible for tax-exemption in certain regions.
If your order is declined, any charge on your account is likely a small and temporary pre-authorization that will automatically clear from your statement. Re-check your statement after several business days.
There are several reasons for unexpected charges:
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
As a Merchant of Record, FastSpring does not have the ability to provide custom sales quotes on behalf of our selling partners. Please direct any sales quote requests to the sales contact found on the website from which you are interested in purchasing the product.
FastSpring is not aware of any promotional campaigns related to the use of the product you are inquiring about. Please direct any discount-related questions to the support contact found on the website in which you purchased the product.
A charge may be declined for any of the following reasons:
Recommendations:
Browser issues can hide the required check box to accept the terms and conditions during purchase.
To bypass this issue:
In September 2020, FastSpring partnered with a third party global tax monitoring service. In some cases, tax rates for your recurring subscription will change slightly to be more compliant or become eligible for tax-exemption in certain regions.
If your order is declined, any charge on your account is likely a small and temporary pre-authorization that will automatically clear from your statement. Re-check your statement after several business days.
There are several reasons for unexpected charges:
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
As a Merchant of Record, FastSpring does not have the ability to provide custom sales quotes on behalf of our selling partners. Please direct any sales quote requests to the sales contact found on the website from which you are interested in purchasing the product.
FastSpring is not aware of any promotional campaigns related to the use of the product you are inquiring about. Please direct any discount-related questions to the support contact found on the website in which you purchased the product.
FastSpring supports the option to accept Purchase Orders from organizations that need an invoice to complete payment. Purchase orders are not available for subscriptions with automatic renewals or gift purchases.
Each FastSpring Seller sets their own policy regarding purchase orders. For any purchase order questions, contact the Seller company from which you wish to purchase.
Purchase via Purchase Order:
Purchase order transactions in US Dollars in the United States can make payment by mailing a physical check or money order sent to the address included in payment instructions.
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
If you did not receive a receipt or instructions to get your product:
If your download link is not working or you need a license key, click Contact Support below.
Provide your FastSpring Order ID, Date of Purchase, Order Total, the name of the product, the Seller company you purchased from, and screenshots displaying any error messages.
In your subscription notification email, follow the instructions to edit or cancel the subscription.
If you are unable to locate this information, click Contact Support below.
If you cancel your auto-renewal plan, your subscription is automatically canceled and deactivated at your next payment cycle.
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
Use Account Management to access your orders, manage active subscriptions, or update a payment method.
Access Account Management:
A charge may be declined for any of the following reasons:
Recommendations:
Browser issues can hide the required check box to accept the terms and conditions during purchase.
To bypass this issue:
In September 2020, FastSpring partnered with a third party global tax monitoring service. In some cases, tax rates for your recurring subscription will change slightly to be more compliant or become eligible for tax-exemption in certain regions.
If your order is declined, any charge on your account is likely a small and temporary pre-authorization that will automatically clear from your statement. Re-check your statement after several business days.
There are several reasons for unexpected charges:
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
FastSpring processes the transactions for each company using the FastSpring platform and we cannot help with questions related to the use of the product you purchased.
For product related questions, directly contact the company you purchased from.
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
Use the the information found on the FastSpring W-9: https://fastspring.com/w9.pdf
If you need more information, click Contact Support below. Include any pending order reference number and a link to the store you intend to purchase from.
Use Account Management to access your orders, manage active subscriptions, or update a payment method.
Access Account Management:
FastSpring is not authorized to issue refunds. We can only forward your request to the Seller and it will take longer than if you contact them directly.
Each Seller company sets their own refund policy. If you have trouble installing or using your purchase, contact the Seller company for support.
Support form is loading…
Please use the form below to search for the transaction. If we can find a record of the transaction, we will email the receipt to the address that was used for the purchase. Please note all fields are required. If you don’t have exact information (e.g. for date of charge), enter an approximation.
FSPRG is short for FastSpring. FastSpring sells software and other digital products and services from thousands of software and digital companies around the world.
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