FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.
"FSPRG" on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring to process online transactions.
FastSpring is not authorized to issue refunds. We can only forward your request and it will take longer than if you contact the company you purchased from directly.
Find contact info for the company you purchased from:
-On the website where you purchased
-In your email receipt
-On your invoice listed under Product Support
Contact that company directly to request a refund.
If you already asked for a refund and did not get a response, you can contact FastSpring Consumer Support.
In your receipt or subscription activation notification email, click the link to Manage Your Orders.
Follow the instructions to access your Account Management page.
On your Account Management page, click the Subscriptions tab and use the Manage options to update payment method or cancel subscription.
If you cancel your auto-renewal plan, your subscription will cancel and deactivate at your next scheduled payment date.
Contact Support and include Order ID, Purchase Date, Order Total, and the specific text you would like changed.
Optionally, include an attachment to show an example of your preferred changes.
In September 2020, FastSpring partnered with a third party global tax monitoring service. In some cases, tax rates for your recurring subscription will change slightly to be more compliant or become eligible for tax-exemption in certain regions.
If your order is declined, any charge on your account is likely a small and temporary pre-authorization that will automatically clear from your statement. Re-check your statement after several business days.
There are several reasons for unexpected charges:
Small charge of approximately 1 US Dollar or 1 Euro: Likely a temporary authorization to verify that your card or account is active, which will automatically clear from your statement. Re-check your statement after several business days.
Full order amount charged more than one time: Your statement may mistakenly display the order twice or display the completed charge and temporary authorization separately.
Two or more completed charges: To request a refund of a duplicate charge, contact the company you purchased from. FastSpring is not authorized to issue refunds without Seller approval. Find contact info for the Seller company you purchased from on your invoice listed under Product Support or in your email receipt.
Wire instructions and bank account information is customized for each buyer to minimize exchange and wire handling costs.
Place an order online and choose Wire Transfer to receive the banking information for the order. These details are not provided in advance of an actual order.
Preferred payment method is credit card or PayPal
We accept mailed checks from within the US
We do not accept ACH payments
Some bank wire transfers can take 3-5 business days to process.
Request a wire trace:
Wait at least 3 business days after you initiated payment.
Locate an official bank document or receipt that meets proof of payment requirements.
–Traditional wire: name of account holder, exact amount debited from account holder, description of remitted funds, date the amount was debited from account, account name and number of beneficiaries
–Non-traditional wire (Alipay, Sofort, iDEAL, or Giropay): receipt must include the payment reference
Contact FastSpring Consumer Support and attach proof of payment.
A wire trace can take 1-3 business days to complete.