FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.
"FSPRG" on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring to process online transactions.
As required by law, FastSpring collects applicable taxes on all purchases.
Sales Tax: Physical products shipped to residents in California and digital products, subscriptions, and physical products for residents in the U.S. incur sales tax except in Alaska, Delaware, Montana, New Hampshire, Oregon, AA, AE, AP, AS, and Puerto Rico.
VAT / GST: Most sales in the EU and some specific other geographic locations incur VAT or GST. Rates differ by country.
Exemptions: Customers in some locations can enter their VAT ID as part of the checkout process if they are exempt from tax payments. If FastSpring receives a tax certificate for a subscription tax exemption, recurring charges for the same subscription will not incur taxes.
FastSpring W9 tax form: https://fastspring.com/w9.pdf
For eligible Consumers, FastSpring can refund tax within 30 days of purchase made via credit/debit card, PayPal, or Amazon Payments.
Contact Consumer Support to request a Tax or VAT/GST Refund.
If needed, FastSpring can create a custom tax-exempt order for you. When you contact us, be sure to include:
The name of the product (link or screenshot with the product name and price)
Product price as seen on checkout page
Purchaser’s full name (first and last)
Purchaser’s email address
Purchaser’s billing address including zip/postal code
A copy of the tax-exemption document, either in PDF or an image format