FastSpring Consumer Support

FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.

"FSPRG" on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring to process online transactions.

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Tax or VAT/GST

Sales Tax and VAT/GST Policy

As required by law, FastSpring collects applicable taxes on all purchases.


Tax or VAT/GST Refund

For eligible Consumers, FastSpring can refund tax within 30 days of purchase made via credit/debit card, PayPal, or Amazon Payments.
Contact Consumer Support to request a Tax or VAT/GST Refund.


Set Up Tax-Exempt Order

If needed, FastSpring can create a custom tax-exempt order for you. When you contact us, be sure to include:

Contact Consumer Support to request a tax-exempt order.