Consumer Support
FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.
FastSpring is an authorized reseller of software, digital products, and services for thousands of global companies.
"FSPRG" on your financial statement is short for FastSpring and indicates a charge from a company that uses FastSpring to process online transactions.
To set FastSpring up as a supplier refer to the FastSpring Vendor Onboarding Fact Sheet for commonly needed information.
Additionally, most commonly requested documents can be accessed via the Public tab in the FastSpring Trust Center.
If you need more information, contact FastSpring Consumer Support and include your pending order number and a link to the store you intend to purchase from.
FastSpring supports the option to accept Purchase Orders from organizations that need an invoice to complete payment. Purchase orders are not available for subscriptions with automatic renewals or gift purchases.
Each FastSpring Seller sets their own policy regarding purchase orders. For any purchase order questions, contact the Seller company from which you wish to purchase.
Purchase via Purchase Order:
During checkout, select the Purchase Order payment option.
If you do not see a Purchase Order option, contact the Seller company.
After you complete checkout with your information, you will receive a payment link and invoice.
Your order will be fulfilled after you submit payment.
Purchase order transactions in US Dollars in the United States can make payment by mailing a physical check or money order sent to the address included in payment instructions.
A charge may be declined due to invalid credit card information, a restriction on the account due to suspicious activity, or insufficient funds.
Your credit card was declined. Please try another card, or choose a different form of payment. Card and currency mismatch or Insufficient funds. Try a different form of payment or contact the issuing bank for more information.
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance. Fraud decline by card issuer or FastSpring. Contact FastSpring Consumer Support.
Your credit card security code (CVC) is invalid. Double-check the card’s CVC and try again with the correct CVC.
An unexpected error occurred, and we are not currently able to accept payment. The transaction exceeded the card limit and you should contact the bank that issues the card associated with the PayPal account.
An unexpected error occurred, and we are not currently able to accept payment. The order amount is too high and you should try a form of payment other than Amazon Pay.
As a Merchant of Record, FastSpring does not have the ability to provide custom sales quotes on behalf of our selling partners. Please direct any sales quote requests to the sales contact found on the website from which you are interested in purchasing the product.
FastSpring is not aware of any promotional campaigns related to the use of the product you are inquiring about. Please direct any discount-related questions to the support contact found on the website in which you purchased the product.
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