“FSPRG” is showing up on my bank, credit card, or financial statement.
There is a charge you do not recognize on your bank statement. Before thinking the worst,”oh no, I’ve been scammed! This must be a fraud!” — although we do take such cases seriously and react with immediate action, here are some options to consider before arriving at that conclusion. As the reseller and Merchant of Record, you may not recognize our descriptor on your bank statement instead of the company you purchased from.
FastSpring is a Merchant of Record for thousands of companies selling online and acts as an authorized reseller of software products and services. FastSpring is responsible for managing and processing the transactions for each company using the FastSpring platform. For this reason, FastSpring’s name or information is displayed in the transaction descriptor of payment statement instead of the company you purchased from.
FSPRG is short for FastSpring. Charges may appear on your statement containing
“FSPRG.COM”, “FSPRG.NL”, “FSPRG.UK”, “FS*[PRODUCT NAME]”, or a combination of the terms “BRTMKT DBA FASTSPRING BICESTER GBR”, “BRTMKT FASTSPRING CONVENTRY”, or similar.
Another common situation is a family or household member may have purchased a product you do not recognize. If you have exhausted all options and you absolutely have no idea what you were charged for please contact our support team. If you do not recognize a charge and would like us to get you a receipt, or suspect that the charge is fraudulent, we can quickly investigate and help you resolve the issue.
Please click the “Contact Support” button below and use the form to submit your request, which should include any relevant information such as Charge Date, Charge Amount, Payment Method, transaction ID, the charge descriptor printed on your statement, etc. You may also attach a copy of your statement with personal information redacted which may help our support team locate the relevant order record.
Please Note: It is very important that you provide all the required information as accurately as possible. We process many orders daily and it is difficult to locate your order with just a name. Also, you may retry to look up a charge as many times as you wish before contacting support by simply refreshing the page. Please ensure the information you enter with your request to support is accurate.