Frequently Asked Questions from FastSpring Buyers

Our ecommerce platform powers checkouts and web storefronts for companies around the globe. We sometimes field questions from online shoppers who are browsing FastSpring-enabled web storefronts – below are some answers to some of the more popular questions.

While purchasing, I received an error message indicating that I must accept the terms and conditions to continue, but I cannot see a check box to accept them.

I am having trouble downloading a product I purchased.

I lost my Serial Number / License Key.

My order was declined but I was still charged.

I’d like to request a tax refund or a VAT refund.

I need an invoice updated or changed.

I want to edit or cancel a subscription.

I’d like to request a refund for a product I purchased.

I need help with a product I purchased.