Product Update: Introducing the New and Improved Question a Charge Page

Jorge Solis
Jorge Solis
January 30th, 2019
Estimated read time: 1 minute, 11 seconds

New year, new self-service page for locating online orders!

At FastSpring, we are always looking for ways to improve the online shopping experience for our sellers and their customers.

Recently, our Customer Success, Product, and Engineering teams worked together to optimize an important aspect of the customer shopping experience—the Question a Charge page.

What is the Question a Charge Page?

You may recognize the Question a Charge page. The FastSpring team built this page in order to help streamline the process for customers to access order information in the event they don’t recognize a charge on their card or need another receipt or invoice for their purchase.

Our teams identified ways we can improve the order search experience for customers so that they can locate their purchases and get the information they need quickly.

What’s new?

The team made a few strategic updates to the self-service Question a Charge page, including:

  • Customers can easily search for their orders by filling out the form with the charge date, amount, payment information, and currency.
  • Once the order is located in the FastSpring system, a new receipt including all order details is sent directly to the customer’s email.
  • If we are unable to locate an order, they can quickly get in touch with our award-winning support team.

See it for yourself!

Visit to see our updated Question a Charge page in action!

Jorge Solis

Jorge Solis

As a Senior Product Manager at FastSpring, Jorge is responsible for managing the entire product life-cycle. With product management and customer success experience spanning 10 years at companies like Procore Technologies, BioIQ, and PayJunction, Jorge is excited to bring his knowledge to help achieve FastSpring’s ultimate vision of powering the digital economy with innovative ecommerce solutions. When he’s out of the office, you can find Jorge on the basketball court or supporting his favorite baseball team, the LA Dodgers.

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