You are responsible for setting up your own affiliate account and your own campaign(s). There is a setup wizard that will guide you through this process. Any other specific questions can be addressed by emailing support@fastspring.com
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You are responsible for setting up your own affiliate account and your own campaign(s). There is a setup wizard that will guide you through this process. Any other specific questions can be addressed by emailing support@fastspring.com
An Insertion Order is your agreement with your affiliates. This is where you dictate the commission amount, tiers and special terms. You will need to have at least one public Insertion Order which will serve as your default offering to an affiliate. If you have other partners that you want to do a special commission rate for, then you would create an individual Insertion Order and that may have a different percentage of payout to the affiliate. Your affiliates can propose a different commission rate that they desire as well and you can either approve or deny those requests.
Please refer to our QuickStart guide that can be obtained at the bottom of this page and also via the post-signup activation email. For guidance with this you can also reach out to us at support@fastspring.com
You can apply to become a Media Partner within Impact (click here to apply) and see what other advertisers or competitors are offering.
Special terms are appended to insertion orders to cover policies and conditions that your media partners must adhere to. Special terms are not required but they do provide the ability to embed policies such as trademark restrictions, promotional regulations, brand usage and copy writing guidelines into your insertion orders.
While there are no setup fees for standard integrations, please contact affiliate@fastspring.com for questions on specialized implementations, current startup promotions, or for a fully managed approach.
Any questions about fees for using the system can be sent to affiliate@fastspring.com.
Please contact support@fastspring.com for any Impact support related questions.
You can email your pixel tracking code (found in the system after you create an Action Tracker) to support@fastspring.com if you are unsure of how to place the tracking code onto your FastSpring receipt/thank you page.
Affiliates are paid through the Impact system. FastSpring funds your affiliate payments so that you do not have to handle paying the affiliates directly. Affiliates can be paid via electronic funds transfer, PayPal, or check ($5 processing fee).
Affiliates are paid once a month on the 15th of the month. Keep in mind that there is a locking period to protect you from paying commissions on returned orders. Affiliates are only paid on transactions that have been “locked”. The system is set up for a 30 day locking period. Once transactions are past 30 days old, they are put into a locked status. Those locked transactions are then paid on the 15th of the month. Once a transaction is locked it cannot have a return processed in the system.
FastSpring funds your affiliate payments for you so that you do not have to pay your affiliates directly. Then once a month, the amount that FastSpring has funded for you is deducted from your FastSpring payment.
Yes, you can have a general setting for a commission amount and/or you can have specific settings for a given partner or affiliate. These are set up in the Insertion Orders section of your account. You can have a public insertion order and also individual customized insertion orders.
The cost of using the affiliate system is based on only transactions that have an affiliate payout amount associated with it and it is 25% of the affiliate’s commission. For example, if an affiliate with a 20% commission rate sells a $100 product, then the affiliate is paid 20% of $100, or $20 for the sale. The fee you incur is 25% of the affiliate’s $20 commission, or $5. So for the $100 product, you make $100 minus $20 paid to affiliate minus the $5 fee, or $75. Note: this calculation does not include the service fee for the order itself, as stated in your FastSpring User Agreement. Any questions about fees for using the system can be sent to affiliate@fastspring.com.
Currently, the two systems are not linked. All reporting, including dashboard reporting is found in your Impact account. The system has very robust reporting available to you.
You can manually return an order in the system as long as it is not in a locked status. Once it is locked there is no way in the Impact system to process a refund/return on that transaction. Additionally, please note that since the FastSpring system is not linked to the Impact system, that any return would need to be done in your FastSpring account as well.
No, any returns/refunds processed in Impact do not transfer over to FastSpring. You will need to go into the FastSpring account and process a return/refund from within Springboard separately from the return process within Impact since the two systems are not currently linked.
Yes, you can create SKU Exception lists for your products so that those products are not available for commission on an affiliate sale.
Yes, you can have a branded signup link on your website where partners/affiliates can sign up to sell your products through the Impact system. You can also send a direct signup link to your specific campaign to your partners.
Yes, Impact has a Marketplace where there are thousands of affiliates/media partners. You can make your product visible on the Marketplace when you set up setup your account.
“The FastSpring Affiliate Platform is easy to configure. The support team helped us design a program that would attract the right affiliates and get things set up properly.”