FastSpring Wins 2020 Stevie Award for Support Team of the Year

By Caitie Gonzalez

Estimated read time: 1 minute, 59 seconds

One of our core values as a company is that our success is entirely based on the success of our customers. As such, being recognized externally for our commitment to supporting our customers is an incredible honor. We’re proud to have earned this recognition from the American Business Awards® with the Bronze Stevie® Award award for ‘Support Team of the Year’ in 2020.

We would like to thank all of our customers and our support team for their partnership, dedication, and shared effort to make this win possible!

Keep reading to learn more about our latest award win.

What is the American Business Awards®?

Created in 2002, the Stevie Awards® honor and recognize the achievements and positive contributions of organizations and working professionals worldwide. The American Business Awards® are open to all organizations operating in the United States and include a variety of categories for recognizing achievements across departments and teams.

FastSpring Earns Bronze Stevie® Award for ‘Support Team of the Year’ at the 2020 American Business Awards®

The hard work of the entire FastSpring Support Team throughout the year in 2019 is what helped us earn this Stevie® award. Over the past year, the FastSpring Support Team has developed thoughtful strategies and adopted new technology to maintain the level of excellence the rapidly growing customer community has come to expect.

The FastSpring Support Team grew by 56 percent and expanded coverage by an additional 38 percent while implementing a new consumer support portal at questionacharge.com. This portal is designed to reduce support ticket volume by providing essential information consumers need in an easy-to-use interactive menu.

It’s great to see all of the effort made in 2019 paying off with this industry recognition. It further solidifies our commitment to delivering world-class support to our global customer community.

Once again, we’d like to congratulate our amazing Support Team for their hard work that delivered this industry recognition. This dedicated team works hard, works together, and embodies the core values of FastSpring to deliver a world-class ecommerce experience to thousands of FastSpring customers around the world.

Recognition like this Stevie Award validates our vision of democratizing the software industry with a full-featured platform combined with ecommerce expertise to provide a true partnership with our customers that helps them grow their revenue by 40% or more.

Ready to grow your revenue globally with an award-winning support team? Get started today by creating a free FastSpring account!

Caitie Gonzalez

Caitie Gonzalez is the Brand Manager at FastSpring. When Caitie isn’t busy managing content, PR, messaging, and communication channels for FastSpring, you can find her walking her dog, watching movies, and playing video games.

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