For the past few months, I have been looking forward to March 6th—the day I officially joined FastSpring as the new CEO. I especially enjoyed spending this time with Accel-KKR, Chris Lueck, and the incredible senior leadership team as I’ve learned more about the company.
During my brief time as CEO of FastSpring so far, I continue to be impressed by the company’s outstanding reputation, loyal customer base, and the hard-working team building innovative ecommerce solutions that deliver real value to our clients.
I’d like to take this moment to expand a bit on my career transition, and why I am looking forward to taking on this exciting opportunity at FastSpring.
I was introduced to one of the board members of FastSpring through a mutual connection. I was immediately impressed by the investors. I already knew Accel-KKR, as I had served on the board of a company that they had purchased six years ago. As I learned more about FastSpring, I became increasingly interested and excited by the opportunity.
Digital products are rapidly increasing their share of the overall global economy. As the barriers have fallen to developing high-quality digital offerings from anywhere in the world at a relatively low cost, it’s caused an explosion in the number of producers of such goods worldwide.
While these companies excel at developing software and other digital offerings, creating great ecommerce experiences is not something they specialize in, and it usually isn’t a cost-effective solution to build on their own. And this is where FastSpring excels. FastSpring’s full-service ecommerce solution helps software companies out-innovate their competition, expand their global footprint, deliver a world-class shopping experience, grow revenues faster, and eliminate cost and risk. After looking at the data, it is clear that FastSpring delivers real value to our clients. I look forward to working with our existing customers to help them continue to achieve revenue growth.
Another major factor in my decision to join FastSpring is the employees; whose hard work and dedication have fueled the company’s tremendous accomplishments. We have a great senior team of highly-accomplished leaders, everyone has a high-level of passion and determination for what we are building as a business, there is a deep respect for the customers we serve, and each and every individual embodies the culture and values of the company.
The team and cultural foundation combined with our market opportunity and the strength of our solution leads me to believe the future is very bright for FastSpring.
I’m so excited to join a company that already has an outstanding reputation, a loyal customer base, and a history of solid execution. Going forward, I think our opportunity is to continue building on our existing success on a larger scale. Over the next few years, we plan on increasing our level of investment in the company to achieve three primary objectives:
- Continue to strengthen our solutions to solidify our leadership position in our current target market.
- Broaden our solution to serve more of our customers’ needs.
- Expand our footprint to serve a more diverse target market.
These are all long-term goals. Though we have a great opportunity to accelerate the growth of the company, it’s critical that we don’t do so at the expense of strong execution in our core business and at the expense of our stellar reputation. I am eager to move quickly but will do so in a strategic and thoughtful manner. And I would like to emphasize that we will continue providing award-winning customer service to our existing customer base.
Everything we do will serve to fulfill our promise that FastSpring is a better way to grow.
What to Expect
I want to reiterate how excited I am about what lies ahead, and I can’t wait to work with our incredible team and clients. I expect the transition from Chris to me to be very smooth. As I have gotten to know Chris over the past few months, it is clear that Chris has done a phenomenal job leading the company. The numbers speak for themselves— revenue grew by almost 400%, the team expanded from 15 employees to nearly 100, and the team grew into multiple office spaces—all in just six years. Given Chris’ track record of success, it will be very valuable to me to have his ongoing involvement with the company. Chris is remaining very active day-to-day for the next few months as I come up to speed on the business. Chris will also continue to remain a meaningful owner of the company and will be on the Board with Accel-KKR. I am thankful to have him as a resource as I get up-to-speed on FastSpring and beyond.
If you’re an existing FastSpring customer, I would like to thank you for your business, and I look forward to meeting some of you over the next few months! As I mentioned previously, I am committed to enabling growth for our existing customer base and beyond.