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FastSpring is excited to announce that our customer success team has won a silver Globee® award for customer excellence in the “Customer Support Team Achievement” category!
Why FastSpring’s Customer Success Team Is Award-Winning
Here are some of the reasons FastSpring’s customer success team wins awards like this one:
Exceptional Results
Our team consistently surpasses targets and achieves unprecedented growth, exceeding customer expectations and showcasing our dedication to excellence.
Strategic Agility
Our team’s proactive approach to identifying opportunities, implementing innovative solutions, and adapting to market changes reflects our strategic vision, keeping us ahead in the industry.
Customer-Centric Culture
Our Team prioritizes customer satisfaction, nurtures a collaborative culture, and ensures seamless teamwork across departments, demonstrating our commitment to exceptional service and successful project execution.
Just Ask Our Customers!
Want more examples from FastSpring’s actual users? Here are a few of our favorites:
Quick Support and Removing Blockers
“Gareth was there to very quickly support us, and something that could have been a blocker — or that could have delayed our related marketing campaign — wasn’t a blocker anymore, because they knew how important it was for us to have it solved.” — Ovi Negrean, Co-Founder and Chief Executive Bee at Socialbee. Read the whole Socialbee story.
Exceptional Support That Makes a Difference
“If you operate only on a self-serve basis and communicate only through support chat forums and the product, sometimes you end up in a situation where no one can help you, and you just churn. That’s not the case with FastSpring.” — Georgi Petrov, Co-Founder, Nitropack. Read more of Nitropack’s story and watch interview clips.
A ‘Symbiotic Partnership’
When Stardock made the transition to SaaS subscriptions, they needed to know that FastSpring was making continued, future-facing investments at the same level they were, and it was their customer success manager that was able to share that information with them — including product update plans and as future timelines and roadmaps. Read more about VP and General Manager of the Stardock Software division Brad Sam’s experience with FastSpring and our customer success team.
More FastSpring Customer Case Studies
Get more great stats, quotes, stories, and more by checking out more of FastSpring’s customer case studies.
Partner With FastSpring
We know how hard our customer success team works to support our customers, but if you’d like to learn more about our customer success and support teams, other awards they’ve won, and just a few of the topics they’re experts in (many of them have authored posts on our blog!), visit our blog’s archive of Support topics.
FastSpring powers global payments for SaaS, software, video games, mobile apps, AI, eLearning, and other digital goods companies. As a merchant of record, FastSpring provides a fully managed payment solution including checkout, fraud mitigation, comprehensive sales tax and VAT compliance, and more. Set up a personalized demo or check out the platform for yourself.
