What We Have Learned from Our Customer’s G2 Reviews

Hannah Juley
Hannah Juley
December 5th, 2019
Estimated read time: 5 minutes, 17 seconds

At FastSpring, we understand the important role that reviews play in the buying decision. Trusted third party sites like G2 are essential for buyers to be able to make an informed choice, especially when it comes to choosing a Merchant of Record (MOR) like FastSpring.

We recently analyzed the reviews on our G2 profile and found some common themes as to why our customers chose our platform. Our team also wants to recognize our reviewers for all the great feedback they have given on our G2 profile. We are so thankful to have our amazing customers sharing their experiences with FastSpring.

Here are six common themes we discovered from our G2 reviews:

1. Our Platform is Easy to Use

We make it a priority to keep our customers’ perspective in mind as we develop and improve our platform’s usability. And we’re happy to see our hard work has been paying off, with our 2019 G2 Report saying that 91% of our customers think that our platform is easy to use.

In fact, one of our G2 reviewers said our platform is “easy to use, and anyone can start their online shop within a few minutes without any hassle.” At FastSpring, we take pride in keeping your user experience as seamless as possible, which is why we’re grateful that so many of our customers feel the same way.

As we look to next year, we plan to continue making the user experience a top priority so that we provide the seamless and helpful experience you need.

2. We Continually Look to Support Our Customers (and Our Customers’ Customers)

As a Merchant of Record (MOR), we offer so much more than just a platform for you to use on your website, we’re here to support you day in and day out. We offer support for not only you and your business but also for your customers as well. Our commitment to high-quality support leads to 96% of our customers saying they are satisfied with our support.

As telling as the statistics are from the G2 report, it’s always beneficial to hear from our customers as well. One reviewer said, “We have been using FastSpring for more than three years, and we can only say good things about them. Support is quick and helpful, and their popup payment is quick and understandable. Most importantly, since we are from the EU, they handle our taxes, which is why we chose them in the first place.” Reviews like this are why we love being a full-service ecommerce solution because we can support our customers in a myriad of ways.

Another way our support benefits our customers is through us supporting the customers of our customers as well. One of our reviewers said, “FastSpring does a great job of handling requests that come directly from my customers to them. They alert me immediately of any issues through their ticketing system.”

What makes our relationships with our customers so unique is we succeed when our customers succeed. This relationship creates a win-win situation with every one of our customers because we are committed to their success.

3. We Help Our Customers Go Global

With how globalized the economy has become, there’s never been a better time to start selling internationally. We help our customers set up their websites for success by assisting them in localizing their online store to create a great experience no matter where their customers are located.

One of our customers said, “The range of payment methods offered is great as we can offer the methods and currencies that our customers are looking for.” Our platform not only offers multiple types of payment methods and currencies; we also automatically adapt your site to your customer’s preferred currency. This feature helps your business create a positive customer experience that can boost your conversion rates by providing a seamless experience on your site.

4. Our Platform is Easily Customizable

An ecommerce platform can be a complicated process to set up on your website. That’s why one of our primary focuses at FastSpring is to streamline the process as much as possible. Not only are we focused on getting your business up and running with our platform quickly, but we also make it easy to customize your online store to match your unique brand. One of our reviewers said, “The customization of pages is simple to perform for any user no matter their technical level. This feature makes the design of your page fit the needs of your business to provide a personalized experience for everyone who visits your website.”

Our team understands the importance of being able to integrate an online store that seamlessly matches the rest of the website experience, which is why we have created our platform to include customization at no extra cost.

5. Our Customers See ROI 3x Faster

We’re thrilled to report that our ROI is 3x faster than the average MOR giving your business the payback period you need. The way one of our customers put it, “FastSpring has enabled us to grow globally much faster than we would have been able to with a simple payment gateway.” Going the extra mile for our customers is why we believe our customers are so successful because a MOR can provide the support your business needs to grow.

6. We Offer Helpful Integrations

One of the benefits of partnering with FastSpring is we offer many helpful integrations that your business can utilize. We think one of our reviewers said it best that we are, “Incredibly easy to use, and they support all popular payment methods. All complex tax management is done on your behalf. Incredible easy integrations with all popular platforms.” There’s no way to go wrong with what FastSpring has to offer any business looking to create a seamless customer experience to help your business grow.

Wrapping Up

We believe the success of our customers is a direct reflection of our performance. That’s why we wanted to share what our customers have to say about their partnership with FastSpring. Our team is dedicated to helping our customers succeed and continue to grow, and we believe these six themes are a good representation of how we support our customers.

To learn more about what made FastSpring a G2 2019 High Performer, take a look at our G2 Ecommerce Platform Report.

Hannah Juley

Hannah Juley

Hannah is a recent graduate from UC-Santa Barbara. Her prior experience in marketing lead her to the FastSpring Marketing Coordinator role. Hannah assists with content, social media and department expenses. Outside of work, you can find her at the beach either playing volleyball or reading a book.

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