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Reporting

Overview

This article describes the features available under the Reports menu in the FastSpring App.

The Reports menu in the FastSpring App gives you access to Orders ReportsSubscription Reports, and Data Exports. When you select Reports from the menu on the left-hand side of the FastSpring App, the Orders tab is selected by default. You can select the Subscriptions tab to view subscription reports, select the Events tab to see recent events of all types, or select Data Exports to create data exports or access legacy/original reporting.

 

From the Reporting dashboard view, you can select which products you would like to see and specify the desired time frame.

After selecting a product or specifying a time frame, each type of report is updated. To see a more detailed view of each of the unique reports, click a report tile. For example, clicking the Net Revenue tile takes you to a more detailed view of the Net Revenue report.

In the detailed view of a report, you can select the desired products and time frame to report on, just as you did on the initial dashboard view. Additionally, the report can display multiple reporting periods (e.g., "same period last month") for comparison. You can also break down the data further in the bottom sections of the report.

The Break Down options include product, product variation, relationship, coupon/product discount, coupon code, and country. Selecting "relationship" allows you to see a product breakdown, and for each product, an indicator as to whether it was sold directly or via a cross-sell or upsell offer.

You can also download the reports into a .CSV file format by selecting the download symbol in the upper right-hand corner.

Placing your mouse cursor over any point on the graph reveals the data associated with that point in time.

Clicking the information symbol at the top of a report displays a definition of each of the selected metrics. You can also click the drop-down next to the selected metric and choose additional metrics to appear on the same graph.

To exit a report or to go back to the reporting dashboard, click the "back" arrow at the top left-hand corner or select the Reports menu on the left-hand side of the page.

If you need to run a data export, click the Data Exports tab of the main Reports menu.

Additional reports are available based on the legacy reporting system from Classic Commerce. To access these legacy reports for your Contextual Store, click the Data Exports tab and then click Options -> Original Reporting.

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