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Store Settings

From the Store Settings page, you can edit your Storefront’s default settings, and control email and localization settings.

In the FastSpring App, navigate to Settings > Store Settings. From there you can select from the following subpages:

  • General – Apply the contact information, logo, and URL of your Store. 
  • Localization – Customize the currencies available to your customers, and the currency in which your Store operates. 
  • Support Contact – If using the Legacy email notification system, enter your support team’s contact information. 
  • Invoicing – Customize your Digital Invoicing settings for B2B transactions. 

General

In the General Settings subpage, apply the contact information and URL of your Store.

  • Main Website URL: Enter the full URL of the website connected to your Store. This is typically a company homepage. 
  • Name: Enter the name of your Store. This text appears in the Store’s menu at the top, right corner of the FastSpring App. This does not appear on Storefronts.
  • Template to use for Default Order Receipt Notification: Select the New Email System radio button. We do not advise using the Legacy system. After it is selected, fill out the following fields:
    • From Name: Enter the name that appears in customers’ inboxes when they receive an email notification. 
    • Reply-to Email: Enter the email address to which customers can respond to their notifications.  
  • Invoice Settings: Upload the logo that will appear on customers’ invoices and quotes. 
  • Default Tax Code: Add or edit the main Product Tax Category for your products. This will apply to all products by default, unless you configure a separate one. 
  • Enable Pausing Subscriptions: Select this checkbox to enable Store Admin to pause subscriptions instead of canceling them. 

 

Localization

In the Localization subpage, customize the languages and currencies available to your customers. All international transactions will be converted to the Base Currency configured. If FastSpring does not support a specific currency, we will charge the customer in your Base Currency. 

  • Base Currency: Enter a default currency for your Store. Pricing configurations, conversions, and transactions with unsupported currencies occur in your default currency. 
  • Available Currencies: Select each currency that you would like your Store to support. You can edit the pricing of each selected currency when configuring a product. If a currency is not selected, customers from the associated regions can complete their purchases in your Base Currency. 
    • If you enable RUB or ZAR, customers from these regions cannot pay with PayPal.
You can override available currencies for each Storefront without impacting currency-specific pricing. See Currencies and Language Settings for more information. 

Support Contact

If you configured the Legacy Email System for your Store, you can enter your support team’s contact information in this page. Otherwise, use the From Name and Reply-To Email fields to do so.

  • Support Contact Name: Enter the contact name of your customer support team. 
  • Support Contact Email: Enter the email address customers can use to contact your support team for questions related to your products or services. 

Invoicing

On the Invoicing subpage, optionally customize your Digital Invoicing settings. 

Quote Settings

  • Quote Management: Enable Quote Management to display the Quotes page within the Sales section on the left menu, from which you can create and manage B2B quotes. This also enables prospects to request a quote at checkout. Note that this feature must still be enabled on the individual Storefront(s) that you want to support this functionality. When disabled, these features will be hidden. 
  • Default Expiration (Number of Days): Enter the default expiration period to be assigned to new quotes. This value will be auto-filled into the Expiration Date field of new quotes, however you can modify it within the quote. 
  • Default Notes (free text): Add default notes that are automatically applied to each new Quote. This is a great place to add your standard terms and conditions. This text will be auto-filled into the Notes field when creating a new quote, but can be modified before quote creation.

Invoice Settings

  • Default Net Terms (Number of Days): Enter the default number of days after invoice creation that the payment is due. This will automatically apply to each invoice. You can adjust this setting when configuring an invoice.
  • Days Before Due Date to Send Invoice Reminder: Enter the default number of days prior to the payment due date to send a reminder email to the prospect. This will remind them of the unpaid invoice and provide them with a link to pay. 
  • Enable Manual Fulfillment: When enabled, you can manually trigger the fulfillment of an order that has not been paid yet. 
  • Display Check Instructions on US Invoices: When enabled, invoices that are for prospects within the US display instructions to pay by check. This is disabled by default. 
  • Default Invoice Processing: Select the workflow you would like to use for invoice orders that are generated from your Store. 
    • Deliver After Payment: Requires no manual effort. The prospect is sent an invoice and the necessary information to complete their payment. They do not receive the fulfillment until after they complete their payment. 
    • Require Approval: After the prospect completes their order, they are shown a Pending Approval message. You will receive an email notification, and the option to approve or decline their order. If you approve, you will determine whether the prospect receives their fulfillment before or after payment. 

Self-Service Settings

  • Enable Self-Serve Upgrades: When enabled, consumers using the Account Management portal can modify their orders or subscriptions directly in the portal. Modifications include adjusting the product quantities, and upgrading their subscription to a configured upsell product. By default, this is enabled. 
  • Enable Net D Invoice Payment Methods: When enabled, prospects who are completing a purchase can add or update payment methods (such as SEPA, ACH, and Wire transfers) through the Account Management site. Otherwise, this is only enabled at checkout.
  • Allow Separate Billing Contact: When enabled, FastSpring can collect and retain a separate billing contact per payment method on file through the Account Management portal. By default, this is enabled.