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FastSpring App
Contact Support

Submit a Support Ticket Request

Overview

Contact FastSpring Seller Support if you need assistance.

Support for Buyers: Consumers who buy something from a FastSpring Store should visit fastspring.com/consumer-support for help with purchase, license, and payment-related issues.

FastSpring App Help Menu

  1. Log in to the FastSpring App.
  2. Open the Help Menu in the lower right corner and select Need Assistance? > Contact Support.
    FastSpring App Help Menu
  3. On the page that opens, click Contact Seller Support.
    Contact Seller Support
  4. Fill out the form with your inquiry details and click Submit.

Seller Support Portal

Use the FastSpring Seller Support portal to submit a new ticket or view past tickets, comment history, and any attached files. If you are not already logged in, click Log In | Register at the top right corner of the page and log in with your Support credentials.Your support credentials are separate from your FastSpring App login.

If you have not set up a FastSpring Support login, click Not a Member? on the login page and enter the requested details to create a login. Email support@fastspring.com if you need help with your Support login.

Submit a Ticket Related to your Account or Store

  1. Go to https://community.fastspring.com/s/create-case. Click the Contact Seller Support button. 
  2. In the Contact Support field, select Seller Account / Store, then click Next.
  3. Use the search bar to select your Company ID. 
  4. Select a Topic for your inquiry. Then select from the Categories that appear. Click Next.
  5. In the Subject field, enter a topic related to your inquiry. Use the Description field to elaborate. Click Next
  6. Optionally, upload files and screenshots that can be helpful for your inquiry.
  7. Click Next to submit your ticket. 

Submit a Ticket on Behalf of a Consumer

  1. Go to https://community.fastspring.com/s/create-case. Click the Contact Seller Support button. 
  2. In the Contact Support field, select Consumer Checkout / Order, then click Next.
  3. In the search bar, enter your Company ID. Then select the most relevant Topic and Checkout Category for your customer’s inquiry. Click Next.
  4. In the Subject field, enter the topic of your inquiry. Use the Detailed Description to elaborate. Fill out the Consumer Email and Order ID that you are inquiring about. Click Next
  5. Optionally, upload relevant files that will help with the inquiry. Click Next to submit your case. You can see and edit it by clicking View my Cases.

 

View or Update Tickets

After you log in to the Seller Support portal, click Cases > Open Cases or Closed Cases and select a Case Number or Subject to view the case details or post a response to a case.