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Contacting FastSpring Support

Support for Buyers: Consumers who buy something from a FastSpring Store should visit fastspring.com/consumer-support for help with purchase, license, and payment-related issues.

FastSpring App Help Menu

  1. Log in to the FastSpring App
  2. Open the Help Menu in the lower right corner and select Need Assistance? > Contact Support
    FastSpring App Help Menu
  3. On the page that opens, click Contact Seller Support
    Contact Seller Support
  4. Fill out the form with your inquiry details and click Submit

Seller Support Portal

Use the FastSpring Seller Support portal to submit a new ticket or view past tickets, comment history, and any attached files. If you are not already logged in, click Log In | Register at the top right corner of the page and log in with your Support credentials.Your support credentials are separate from your FastSpring App login.

If you have not set up a FastSpring Support login, click Not a Member? on the login page and enter the requested details to create a login. Email support@fastspring.com if you need help with your Support login.

Submit a Ticket Related to your Account or Store

  1. Go to https://community.fastspring.com/s/create-case and click the Contact Seller Support button
  2. In the Contact Support field, select Seller Account / Store, then click Next
  3. Use the search bar to select your Company ID
  4. Select a Topic for your inquiry
  5. Select from the Categories that appear and click Next
  6. Complete the Subject and Description fields and click Next
  7. Optionally, upload files and screenshots that can be helpful for your inquiry
  8. Click Next to submit your ticket

Submit a Ticket on Behalf of a Consumer

  1. Go to https://community.fastspring.com/s/create-case and click the Contact Seller Support button
  2. In the Contact Support field, select Consumer Checkout / Order, then click Next
  3. In the search bar, enter your Company ID, select the most relevant Topic and Checkout Category for your customer’s inquiry and click Next
  4. Complete the Subject and Detailed Description fields
  5. Fill out the Consumer Email and Order ID that you are inquiring about and click Next
  6. Optionally, upload relevant files that will help with the inquiry
  7. Click Next to submit your case
  8. You can see and edit it by clicking View my Cases

View or Update Tickets

After you log in to the Seller Support portal, click Cases > Open Cases or Closed Cases and select a Case Number or Subject to view the case details or post a response to a case.