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Announcing: Chargeback Overview Dashboard

When running a business online, chargebacks are, unfortunately, almost inevitable. Whether there’s an issue with an order, or someone wants to take advantage of the system and fraudulently issues one, it’s important for business owners to keep on top of chargebacks that happen on transactions.

To that end, we’ve launched our new Chargeback Overview Dashboard to help you see and react to your chargebacks. Now you can take proactive steps to limit fraudulent chargebacks and resolve valid ones before they have a negative impact on your bottom line. We deliver key information such as chargeback rates, reasons, and status in an easy-to-understand single dashboard so you can easily integrate chargeback management into your daily workflow.

A screenshot of FastSpring's Chargeback Overview Dashboard with a dark left side menu and a white dashboard screen showing numbers, graphs, and a table.

Feature Highlights

With the Chargeback Overview Dashboard, we want to empower you to protect your business and resolve chargebacks long before they become an issue. We have a variety of features to support this, including: 

  • Chargeback Rate Meter: Shows your chargeback rate and helps you see at a glance how close you are to Penalties or Termination.
  • Chargeback Breakdown by Product: Shows you what products are leading to chargebacks.
  • Chargeback Log: A comprehensive record of your most recent chargebacks, including Order Date, Chargeback Creation Date, Chargeback Amount, and more.
  • Filters: View chargebacks by product, country, and within a certain time frame to drill down into specific chargebacks and understand what exactly is going on.

Interested in trying out FastSpring’s Chargeback Overview Dashboard or other Reporting? Sign up for a demo or check out the platform yourself.

Already a FastSpring seller and need to understand how FastSpring handles chargebacks? Or, are you interested in learning more about the technical details behind the Chargeback Overview Dashboard? We’ve got you covered.

Braden Steel
Braden Steel Author
Braden is the Senior Product Marketing Manager for FastSpring. When he's not bringing new products to market, he spends his time writing fantasy novels.
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payment processing Payments Product Update