Collapse Menu
Classic Docs
Digital Products and Fulfillments
Order Page Config, Design and Page Flow
Advanced Features
Subscriptions and Saasy
Your Account
Contact Support

Why is my Payment Lower than I expected?

Overview

FastSpring pays out all funds in USD. FastSpring’s clients can choose to be paid in USD or other selected foreign currencies. When other selected foreign currencies are chosen, FastSpring's bank converts USD to the requested currencies. All banks charge a conversion fee to convert USD to another currency. FastSpring’s bank is no different.

FastSpring pays out all funds in USD. FastSpring’s clients can choose to be paid in USD or other selected foreign currencies. When other selected foreign currencies are chosen, FastSpring's bank converts USD to the requested currencies. All banks charge a conversion fee to convert USD to another currency. FastSpring’s bank is no different.

 

FastSpring pays out all funds in USD. FastSpring’s clients can choose to be paid in USD or other selected foreign currencies. When other selected foreign currencies are chosen, FastSpring's bank converts USD to the requested currencies. All banks charge a conversion fee to convert USD to another currency. FastSpring’s bank is no different.

FastSpring’s bank does not convert on the day of the payment. To ensure payments are made timely, FastSpring submits reports, including foreign currency demands, up to 5 days in advance of the payment date.  Foreign currencies are purchased by the bank at that time to further ensure payment deadlines. During the 5 days from purchase to payment, currencies have also fluctuated. This could have a positive or negative effect on the amount clients receive into their account. FastSpring cannot guarantee a client will receive the published exchange rate on the same date of payment.

For more information, see What's the Difference between Direct Deposit and a Wire Transfer?

Try FastSpring

Get a free account and see why FastSpring is the ecommerce partner of choice for software providers around the world. Try our full-service ecommerce solution today to unlock revenue growth for your online company.