Limiting Customers to Specific Countries for Purchasing

For various reasons, many including legal issues, you may want to limit the purchasing of your product to customers in one or more specific countries.

Limiting Purchasing to a Specific Country for All Products

If you want to restrict customers from all but one (or a few) specific country (or countries) from purchasing any of your products, please open a support ticket and let us know which countries should not be blocked. We will add JavaScript code to your order pages which, when a potential customer in any other country clicks to Complete Order, will tell them that the order could not be accepted. The potential customer will then be given an option to contact you.

Limiting Purchasing to a Specific Country for a Specific Product

If you want to restrict customers from all but one (or a few) specific country (or countries) from purchasing one specific product (but you have other products in your FastSpring store), we have three options based on your needs. One option is to request that a second store be created within your current SpringBoard account that has a complete block for a specific country (or countries). A second option, which may also require a second account, is to make purchase orders the only available Payment Method to customers, which would allow you to review all orders before processing. A third option, which does not require a second store, is to set the price of the product to $0 for the country you need to limit. For example, if customers in the United States tried to purchase a product with a price of USD $0, they would get an error when they tried to complete the order because the order would be $0 priced. 

To accomplish the third option, go to SpringBoard's Store Home » Products and Pages. Click on View All Product Prices. Enter in a price of $0 USD. Next, enter in prices for the other currencies, and click Save. You may find FastSpring's Exchange Rate Conversions calculator useful.

We're Here to Help

If you need assistance limiting customers to specific countries for purchasing your products, please open a support ticket.