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Getting a Subscription Activated Notification to Fire at Re-bills

If you need to get the subscription data every time an order is re-billed, then instead of creating a Subscription Activated Notification, you need to create an Order Item Notification.

Creating an Order Item Notification

To create notifications associated with subscriptions that can be sent for re-bills of orders, go to SpringBoard's Store Home » Notify. Click Add next to Custom Notifications.

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Select Order Completed (one per product) as the Event Type. Select HTTP URL as the Destination. Create a URL on your server, such as http://www.yoursite.com/callback/order.php , and enter this URL as the Live Server URL. Select Name/Value Parameters for the Content Type. Click Next. Click Move to Active Status.

Note: If you have both subscription products and regular non-subscription digital products, you will have to limit the notification to subscription products.

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Limiting the Order Completed (one per product) Notification to Rebills Only

By default, the Order Completed (one per product) Notification will fire for both the initial order and all future rebills. When you need to get the subscription data every time the order is re-billed, you need to limit the Order Completed (one per product) Notification to fire only on rebills. Click on the Conditions tab. Under Rule Applicability, select Applies to Rebills Only. Click Save.

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Limiting the Order Completed (one per product) Notification to Subscription Products

If you have both subscription products and non-subscription digital products in your store, you will need to restrict the Order Completed (one per product) Notification. After you have created the notification, click on the Conditions tab. Click Add Product. Choose one of your subscription products and click Add. Repeat the process until you have added all of your subscription products.

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Please note: If you do not add a Product Condition on the Order Completed (one per product) Notification when you have non-subscription digital products in your store, then when these products are ordered you will receive notifications that do not contain correct information.

Changes to the Variable Names

When you use an Order Completed (one per product) Notification to resemble a Subscription Activated Notification, all subscription variables that would have been #{subscription.*} in the Subscription Activated Notification are equivalent to the subscription subset of the OrderItem variables #{orderItem.subscription.*} in the Order Completed (one per product) Notification.

We're Here to Help

If you need assistance getting a notification to fire on re-bills of subscription products, please open a support ticket.