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How Do I Search for an Order?
Overview
To look up an order record or find a customer, click Order Search from SpringBoard’s Store Home. A search box will be revealed directly below where you clicked. Enter your search criteria and press Enter / Return to find the transaction.
You can search using:
- An order reference number (e.g. JUL120112-7119-41114)
- A subscription reference number (e.g. JUL120112-7119-41114S)
- A customer's full email address, last name, or company name
- The first 4 (or more) letters of the customer's last name or company name
- A customer's email domain name, beginning with the @ symbol (e.g. @macpaw.com)
- The last 4 digits of a credit card number
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