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How Do I Search for an Order?

Overview

To look up an order record or find a customer, click Order Search from SpringBoard’s Store Home. A search box will be revealed directly below where you clicked. Enter your search criteria and press Enter / Return to find the transaction.

Overview  

To look up an order record or find a customer, click Order Search from SpringBoard’s Store Home. A search box will be revealed directly below where you clicked. Enter your search criteria and press Enter / Return to find the transaction.

You can search using:

  • An order reference number (e.g. JUL120112-7119-41114)
  • A subscription reference number  (e.g. JUL120112-7119-41114S)
  • A customer's full email address, last name, or company name
  • The first 4 (or more) letters of the customer's last name or company name
  • A customer's email domain name, beginning with the @ symbol (e.g. @macpaw.com)
  • The last 4 digits of a credit card number

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